Lance Mcgough Email & Phone Number

Longmont, Co, Us

Foster City, California, Us

Foster City, California, Us

Fort Liberty, Nc, Us

Fort Liberty, Nc, Us

I provide hardware and software support for a Military Police unit of 75+ soldiers, as well as field support during field training exercises.

Longmont, Colorado, Us

As the Information Technology Supervisor, my responsibilities covered a large number of functions within IT, covering personnel management, efficiency improvement, project coordination, and hands-on technical functions. Two major projects coordinated were the migration of 1,600+ workstations from Windows XP to Windows 7, and the update of all workstations from Office 2007 to Office 2013.In the area of personnel management, I successfully built a team of seven IT technicians to troubleshoot hardware and software issues for 1,500+ users across multiple offices located in Colorado, Texas, Illinois, and Canada. I conducted regular 1:1 meetings with each technician in order to develop career progression plans. I worked with the team to earn certifications through various certifying agencies, successfully accomplishing a certification percentage of 100% for CompTIA A+, 86% for ITIL Foundations, and 71% for Microsoft certifications. As a team, we also conducted quarterly SWOT analyses to identify areas of strength, as well as areas of improvement, making adjustments as necessary in order to provide superior service to our end users. In this role, I also performed many technical functions as a hands-on supervisor in order to maximize my contribution to the team. I built and/or managed multiple servers belonging to the desktop support team, including SCCM 2007/2012, MDT 2012, and WSUS. I served as the technical escalation point for technical issues and provided direct technical support for all C-level executives.In the area of efficiency improvement, I successfully built several tools for the team using multiple scripting and programming languages. Using PowerShell, I wrote tools that reduced workstation deployment time by 50% and termination time (for separated employees) by as much as 75%. Using C#, WPF, and MySQL, I also successfully built an IT asset management system to track over 2,500 IT assets, resulting in better accountability of corporate assets.

Fort Morgan, Co, Us

In a dual role of BlackBerry Technical Manager and IT Help Desk, my responsibilities covered a wide range of functions, including project management, vendor management, customer relationship management, and system administration.In the role of BlackBerry Technical Manager, my core responsibility was vendor management; specifically, serving as the liaison between Viaero Wireless and Research In Motion. During this time, I continued previous work in User Acceptance Testing for new BlackBerry devices, as well as administration of the BlackBerry Enterprise Server. As part of a cross-functional team, I also led a project in identifying and correcting a major billing discrepancy with BlackBerry that ultimately resulted in a savings of $10,000 per month to Viaero Wireless.In the role of IT Help Desk, I provided tier 2 and tier 3 hardware and software support to 65 retail locations and over 400 employees. In addition to administration of the BlackBerry Enterprise Server, I also managed multiple other servers, including Exchange 2007, SCCM 2007, and WSUS. As part of my functions, I was also given the opportunity to handle several special projects, including the buildout of an asset management system. Using PHP and MySQL, I successfully created an IT asset management system to track over 7,500 corporate assets. Other projects were also conducted, in collaboration with the Director of Information Technology and other teams, to research, recommend, and purchase (or build) new tools to improve efficiency within the organization.

Fort Morgan, Co, Us

As the Technical Support Manager, I provided leadership and guidance to a team of technical support representatives. In the leadership role, my responsibilities included managing schedules, conducting team meetings, and holding regular 1:1 meetings with staff.As a team, we were responsible for providing support for BlackBerry, Windows Mobile, Android, and iOS devices to over 60,000 customers, averaging over 75 calls per day. As the subject matter expert, I also served as the technical escalation point for all mobile device issues. My other areas of technical responsibility as the Technical Support Manager included administration of the corporate BlackBerry Enterprise Server (BES) and Exchange Server. I also conducted the User Acceptance Testing for new BlackBerry devices.I also had the opportunity to be involved on several projects in the role, a few of which resulted in substantial cost savings to the company. I served as project manager for external Learning Management System, saving the company an estimated $300,000 per year in travel and lodging.

Arlington, Virginia, Us

Supervised teams of up to 15 personnel, handling performance reviews through ongoing 1:1s. Trained multiple personnel in basic military operations, incorporating contingency plans for unpredictable situations. Managed records of 65 soldiers while handling the administrative duties for the organization, earning consistent “excellence” ratings for annual records management audits. Constructed a Microsoft Access database to keep track of all records and information for 65 personnel. Handled and maintained $5 million worth of equipment while serving as team leader during a year-long deployment to Iraq.

Installed key control systems at local car dealerships and apartment complexes. Trained and mentored four new employees. Supported hundreds of clients in software issues for key control systems, including after-hours on-call service. Tested new versions of in-house software for quality assurance.

Ba, Theatre Arts

Ms, Administration / Information Resource Management