See Suburban Chevrolet below.

Managed and directed all servicing appointment processes, to include automotive repair operations management, service write-ups, service sales, dispatch processes, parts ordering and procurement, job estimation, walk-arounds, dealership CSI and expense management. Prepared annual operating budgets, goals and objectives for each department and monitor the performance, while establishing best practices to drive customer satisfaction and profitability.• Supervised 25+ service technicians in… Show more Managed and directed all servicing appointment processes, to include automotive repair operations management, service write-ups, service sales, dispatch processes, parts ordering and procurement, job estimation, walk-arounds, dealership CSI and expense management. Prepared annual operating budgets, goals and objectives for each department and monitor the performance, while establishing best practices to drive customer satisfaction and profitability.• Supervised 25+ service technicians in the delegation of daily job assignments, while ensuring attention to detail to meet delivery deadlines and quality standards; successfully led numerous successful turnaround initiatives.• Facilitated on-the-job training and mentoring, scheduled and assigned jobs, and evaluated staff performance.• Handled customer inquiries; managed creation/launch of policies, advertising, and personnel incentive pay plans.• Oversaw service and parts pricing and marketing based on market conditions and location.• Forecasted and communicated goals, targets and objectives for the departments, while implementing action plans to drive attainment.• Led the interviewing, hiring, training and performance of service and parts department managers/staff.• Prepared and administered annual operating budgets for the service and parts departments; maintained reporting systems required by general management and the factory and attend manager meetings.• Wrote up detailed estimates for customers; worked closely with manufacture representatives to process claims.• Acted as the pilot dealer in the implementation of GM MPVI, recognized as CSI Top Performer, and attained top profitability in 2011 & 2012 for the General Motors store in the Minneapolis Market.• Hired/trained service managers for ; Ford, Lincoln, Buick, Pontiac, GMC, Chevrolet, Oldsmobile, Chrysler, Dodge, Jeep, Mitsubishi, Acura, Subaru, Isuzu, Jaguar, Land Rover, Toyota, Honda, Mazda, Kia, Nissan and Volkswagen. Show less

• Worked at numerous Luther entity locations; Metro Mitsubishi-Bloomington, Luther White Bear Acura, Subaru and Isuzu-Vadnais Heights, Motors Management-Golden Valley and Rudy Luther Toyota-Golden Valley.• Hired/trained service managers for ; Ford, Lincoln, Buick, Pontiac, GMC, Chevrolet, Oldsmobile, Chrysler, Dodge, Jeep, Mitsubishi, Acura, Subaru, Isuzu, Jaguar, Land Rover, Toyota, Honda, Mazda, Kia, Nissan and Volkswagen.CORPORATE SERVICE MANAGER~ Motors Management (Luther)… Show more • Worked at numerous Luther entity locations; Metro Mitsubishi-Bloomington, Luther White Bear Acura, Subaru and Isuzu-Vadnais Heights, Motors Management-Golden Valley and Rudy Luther Toyota-Golden Valley.• Hired/trained service managers for ; Ford, Lincoln, Buick, Pontiac, GMC, Chevrolet, Oldsmobile, Chrysler, Dodge, Jeep, Mitsubishi, Acura, Subaru, Isuzu, Jaguar, Land Rover, Toyota, Honda, Mazda, Kia, Nissan and Volkswagen.CORPORATE SERVICE MANAGER~ Motors Management (Luther), Golden Valley, MN (2002-2005)Directed the training and development of service managers and advisors, managed department staffing processes, oversaw all controllable income and managed budget forecasting processes. Developed all service processes (service appointments, service write-ups, service advisement, technician job delegation/oversight, and active delivery) for 27 Luther service departments. Show less