Lance Beck

Lance Beck Email and Phone Number

Contact Center Operations | Customer Service Executive @ Ascend Learning
burlington, massachusetts, united states
Lance Beck's Location
Kansas City Metropolitan Area, United States
Lance Beck's Contact Details

Lance Beck personal email

About Lance Beck

Senior bilingual executive with 20+ years of leadership experience in multi-site organizations, including teams of 500+ in work at home programs, off-shore, and near-shore BPO centers. Possesses a strong track record of creating operational efficiencies and an engaging culture, with a proven ability to build strong relationships, create highly effective teams, and develop leadership skills in others. Reputation for innovation that delivers a better associate and customer experience. • Multi-Site Call Centers• Leadership Development• Customer Service• Startups & Turn Arounds• Remote Work Programs• Organizational Design• Best Practices• Employee Engagement• P&L Responsibility

Lance Beck's Current Company Details
Ascend Learning

Ascend Learning

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Contact Center Operations | Customer Service Executive
burlington, massachusetts, united states
Website:
ascendlearning.com
Employees:
3696
Lance Beck Work Experience Details
  • Ascend Learning
    Director Of Client Care
    Ascend Learning Oct 2022 - Present
    Leawood, Kansas, United States
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  • Phynet Dermatology Llc
    Director, Contact Center Operations
    Phynet Dermatology Llc Jun 2020 - Oct 2021
    Kansas City, Missouri, United States
    View
  • Alliance Data
    Vice President, Care Center Operations
    Alliance Data 2011 - 2019
    Lenexa, Kansas, United States
    View
  • Fiserv
    Director - Customer Care Operations
    Fiserv 2004 - 2011
    Hickory, North Carolina, United States
    View
  • Acn
    Vice President, Customer Service
    Acn 1999 - 2003
    Marquette, Michigan, United States
    View

Lance Beck Skills

Call Centers Leadership Customer Experience Process Improvement Management Customer Satisfaction Vendor Management Customer Service Team Building Call Center Team Leadership Training Performance Management Cross Functional Team Leadership Customer Retention Workforce Management Recruiting Crm Troubleshooting Change Management Operations Management Employee Relations Employee Training Telecommunications Human Resources

Lance Beck Education Details

Frequently Asked Questions about Lance Beck

What company does Lance Beck work for?

Lance Beck works for Ascend Learning

What is Lance Beck's role at the current company?

Lance Beck's current role is Contact Center Operations | Customer Service Executive.

What is Lance Beck's email address?

Lance Beck's email address is la****@****ata.com

What schools did Lance Beck attend?

Lance Beck attended Hendrix College.

What skills is Lance Beck known for?

Lance Beck has skills like Call Centers, Leadership, Customer Experience, Process Improvement, Management, Customer Satisfaction, Vendor Management, Customer Service, Team Building, Call Center, Team Leadership, Training.

Who are Lance Beck's colleagues?

Lance Beck's colleagues are Thomas Deruyter, Dave V., Paul Berry, Ted O'connor, Liza Merriman, Tricia (Mary P.) Lunt, Cierra T..

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