Banquet Server Team Lead
CurrentGreet and take orders and ensure a memorable positive experience is had, responsible for various roles before during and after events, located in wide range of venues from our own hotel and various outlets within it to private residences, this included a variety of events ranging from 350 person weddings to corporate 5 person meetings and everything in between. A large part of the job is communicating effectively between different teams in a high stress environment from planners, chefs, caterers, and our clients who have very specific needs, and finding solutions and foreseeing any issues that may arise before, during, and after the events are completed. I also help organize before and after event reports including analysis of what went right and what could of been done better, helping to create procedures and policies in order to better manage workflow in our constantly changing work environment.