In this role, I help customers organize and execute across their entire IT portfolio and business functions with the help of the BMC Customer Success ecosystem to realize the full potential of their vision and investment through a focus on resource allocation, governance, Org Change Management, Adoption Maturity & Vision acceleration. I also serve a single point of contact for all BMC Customer Success resource concerns including Success Specialists supporting individual solutions, Support and Education while driving escalations and involvement of R&D, Services, Development, Product & Executive Management, and other organizations within BMC as required to ensure customers’ success and accomplishment of planned initiatives.

BMC’s Strategic Architect team is a consulting services practice staffed with transformation architects who help customers transform into a Digital Enterprise by unlocking the full value of their BMC solutions. Through our Insight and Accelerate offerings, transformation architects use BMC's Digital Enterprise Management framework to assess, define, run and govern our customers’ transformation journey with BMC solutions. Our work is built on a foundation of best practices and lessons learned while working with customers around the globe from all industries.Customers / Consulting include: * US Army NETCOM * BT Federal * US Navy Cyber Defense Operations Command * Bank of America * PG&E * USCG * Sandia National Labs * Charter Communications * Mutual of Omaha * and many others

Provide transformational leadership to improve the way extremely large IT organizations - like various branches of the military, government departments and 'agencies', various States and counties as well as worldwide commercial organizations- provide services to their customers.

Provide transformational leadership to improve the way extremely large IT organizations - like various branches of the military, government departments and 'agencies', various States and counties as well as worldwide commercial organizations- provide services to their customers including both Enterprise Architecture and Transformational Services.

Helped develop itDNA. itDNA is a multidimensional product that defines, organizes, and categorizes the many best practices, resources, characteristics, and metrics involved in managing complex, distributed computing environments. It allows you to define the "what, why, and how," for your business and technical processes, and take control of your environment. itDNA is based on the IT Infrastructure Library (ITIL); the international standard for IT Service Management, ISO 20000, ISO 27001, CobiT, COSO, CMMi and other international standards and frameworks.Customers / Consulting include: * Northrop Grumman * Dell * Lawrence Livermore National Laboratories * General Dynamics * Unisys Federal Systems * Sun Microsystems * Starwood Hotels & Resorts * American Express * JP Morgan * Commonwealth of Virginia * Pfizer * US Department of Homeland Security * Fujitsu America

Managed an average of 35-40 technical personnel and 8-12 projects at any one time. Responsible for the overall operations, management and profitably of the local Tulsa Branch. Assisted in the development of Standards Based Services methodology and employee training, based on a proprietary process model essentially separating IT functions into areas much as ITIL. During my tenure in the Tulsa office, the number of technical staff doubled and revenues increased from $2.5 million to almost $4 million, maintained approx. 20% profitability - all while maintaining the highest training ratios and utilization in the entire company. Projects included a 7000 site Internet VPN Implementation for Wal-Mart and a Hosting implementation for Kansas City Board of Public Utilities.

Install and maintain over 250 IBM and compatible computers, printers, modems and other peripherals. Design, install, manage Novell networks in United States, Canada, and Australia. Install and manage HP/Apollo based CAD/CAM System. Purchasing, acquisition, and maintenance of all PC and CAD hardware and software. Training and technical support on all of Lowrance's Systems.