I am a technical support specialist with several years of IT experience in the technology sector. Recognized for demonstrating a natural aptitude for software diagnosis, as well as for creative problem-solving of technical issues, I have a verifiable history of contributing directly to company growth and expansion throughout my career. As such, I have consistently exceeded budgetary and performance goals and I am adept at achieving maximum operational output with minimal resource expenditure. Professional focal points include working as a technical support representative while working toward my degree in IT. Delivering superior administration on the latter areas of expertise requires utilization of effective communication skills, negotiation skills, as well as business acumen, systems analysis, project management and resource management to support efficiency and maximum returns. Currently, I am earning my Bachelors of Applied Science in Information Technology at Middle Georgia State University, and worked most recently in technical support with Blackboard. Under my leadership, I resolved escalated issues with my technical and software expertise. I also used my position as support representative to identify and act on sales opportunities for clients while helping them troubleshoot their issues.Colleagues describe me as a progressive, driven, down-to-earth technical expert who can be relied on to offer superior solutions that deliver profitable results on time and under budget.
