An experienced technology professional with over a decade of experience in the SaaS, Tech, and IT industries. Key accomplishments have centered on developing strategies and programs for customer success, engagement, and customer retention. A driven leader of people, programs, and operations, with a proven track record of developing successful product end-of-life programs, customer engagement models, lead generation programs, KPI & OKR development, and more. In my spare time, you can find me spending time with my family, experimenting with my latest hobby (currently acrylic painting), or enjoying life outdoors.