Taylor Lang Email & Phone Number

Minneapolis, Mn, Us

Minneapolis, Mn, Us

Minneapolis, Mn, Us

- Monitor Linux system, database, application and network performance- Effectively triage emergent situations, and resolve incidents- Configure and maintain server auditing and network monitoring tools- Develop and implement performance enhancements for application, system, and network configurations- Maintain and expand technical documentation of processes and procedures.- Automate processes and procedures- Enhance current scripting toolsets- Participate in system administration duties for cloud-based server infrastructure- Develop and maintain an advanced level of knowledge of Jamf products

Minneapolis, Mn, Us

- Performed troubleshooting and provided support for 1500+ end users.- Communicated via email, telephone, and in person to resolve issues, providing computer and network technical support to users both on campus and remotely.- Enabled the installation, configuration, and troubleshooting of LAN / WLAN / WAN infrastructure.- Administered employee account creation/deletion for new hires/departures.- Aligned objectives with vendors and consultants to ensure the integration of best-practice methodologies. - Optimized operations through the introduction of process improvements and stringent documentation maintenance.- Completed server maintenance, upgrades, and updates.- Coordinated and deployed hardware/software combinations for the Dunwoody College of Technology Laptop Program.- Planned, tested, and implemented license servers for educational software.- Advanced knowledge in Apple Mac & iOS, Windows, and Android Support.- Maintained and managed all network hardware and software.

Minneapolis, Minnesota, Us

- Orchestrated 2nd and 3rd Tier support onsite and remotely for over 50+ clients with multifarious IT environments.- Ensured the meeting of required service levels through managing assigned tickets including documentation, accurate time tracking, and identification of trends.- Facilitated consistent stakeholder updates and engagement and escalated requests to other teams as and when necessary. - Consistently complied with detailed processes for emergency response procedures, including escalation and notification procedures.- Built and retained expert product and services knowledge for all Technology By Design services.- Understood and communicated knowledge of licensing options; sold licensing options, service capabilities, and products when requested.

Minneapolis, Minnesota, Us

- Provided Tier 2-3 support remotely. - Built operations documentation to help build the knowledge base and troubleshooting guides for users, clients, and vendors. - Reported and tracked client interactions in our systems, updating case notes and systems with all troubleshooting steps performed.- Professionally communicated with users, clients, and vendors via phone, email, and ticketing system.- Escalated requests to appropriate higher-level team members or departments when needed.

Minneapolis, Minnesota, Us

- Performed initial Tier 1 IT troubleshooting using all available resources including training, documentation, knowledge base, troubleshooting guides, forums, configurations, log files and peers up to resolution or escalation.- Professionally communicated with users, clients, and vendors via phone, email, and ticketing system.- Escalated requests to appropriate higher-level team members or departments when needed.

St Paul, Mn, Us

- Collaborated with C5 tape production to convert the bulk product into finished goods for small, medium, and large orders on time with production schedules.- Adhered to all quality guidelines for client shipping by cutting, inspecting, and boxing each product line per specification.- Specialized in the safe operation of four large proprietary production machines for converting tape, employing Lean Sigma Six processes.- Acted as designated trainer for work area.

Associate Of Applied Science (Aas), Computer Support And Network Administration, Information Technology

Associate Of Applied Science (Aas), Marketing Management, Marketing