Laura O'Donnell Email & Phone Number

Windham, New Hampshire

• Support the achievement of sales goals by managing the operational needs of existing clients; enabling the Account Development Executives to focus on identification of new business opportunity• Participate in identifying the resources and time needed to achieve client/project goals and deadlines• Coordinate the needs of contracts, licensing, credentialing, travel and finance to ensure timely execution and to resolve process issues that may arise between Medicus and Client through the duration of the program• Proactively identify critical risks within projects and identify solutions to resolve the issues with appropriate escalation as needed• Serve as the key contact person for internal and client-related issues and coordinate resources to ensure solution/resolution of issues• Responsible for client retention and satisfaction• Support the Account Development Executives in maintaining relationships at the C-Suite level• Collaborate with the ADE to identify additional revenue opportunities within assigned portfolio of clients and leverage ADE as appropriate

Responsible for growing our business with credit unions and affinity partners by executing all steps of a defined sales process, including fact finds, presentations, and business reviews. Develop, coordinate, and execute marketing plans with affinity partners; provide reporting to CEO's, Vice Presidents of Lending, and Marketing Managers; develop and facilitate trainings for all levels of employees; and coordinate on and off-site promotional events.Execute presentations at the Enterprise Rent-A-Car Management Trainee new hire training classes. Provide them with knowledge about our business, different career paths within the company, what it takes to be successful, and how they can support the car sales division.Provide support to upper level management on all aspects, including reporting, conducting interviews, goal setting, recruiting, and training.

Chelmsford, Massachusetts

Responsible for implementing and managing a successful operating plan to ensure exceptional customer service, employee development, profitability, and fleet growth.Hired, developed, and motivated all levels of branch staff to attain and exceed personal as well as branch goals.

Lowell And Lexington, Massachusetts

Managed daily rental operations, drove inside and outside sales efforts, trained and developed employees, and built and maintained strong relationships with both customers and accounts to assure the highest level of customer service.

Represented and promoted the Boston Bruins at various events in the Boston community, executed in-game promotions and marketing initiatives at Bruins home games, interacted with and assisted fans at all Bruins home games.

Assisted the Marketing and Promotion departments in all aspects, including maximizing ticket sales and revenue, event management, advertising, developing and implementing new social media technologies, and providing assistance to the Community Relations department during community events and campaigns.

Bachelor'S Degree, Sports Management; Business Administration

Activities and Societies: Women's Varsity Soccer Team 2006-2009 (elected co-captain for 2009 season, Student Athletic Advisory Committee.

Education record