• Solving complex tickets escalated from Tier 2.• Creating product issues.• Creating PRs.• Providing PHP code snippets and CSS snippets.• Creating videos on how to solve a particular issue for a video KB for support staff for internal usage.

• Supporting customers via a ticketing system.• Combining technical expertise with customer service to resolve questions and issues with speed and efficiency• Taking every opportunity to delight customers and exceed their expectations so much that they HAVE to tell others• Identifying patterns and recommending improvements to management.• Handling large amounts of incoming tickets and responding in a timely manner.• Authoring Success documentation for the customer-facing Help Center.• Providing suggestions on methodology, processes, and tools to increase team effectiveness.

Provide technical support and customer service for Dream-Theme. As a Technical support engineer I am committed to diagnosing, reproducing, and fixing customer website issues, and also report the issues to the developers.Maintain records of daily customer tickets, problems and remedial actions taken, and give reports to the developers.Link: http://dream-theme.com/

Provide technical support and customer service for MNKY Studio. As a Technical support engineer I am committed to diagnosing, reproducing, and fixing customer website issues, and also report the issues to the developers.Maintain records of daily customer tickets, problems and remedial actions taken, and give reports to the developers.Link: https://www.mnkystudio.com/