Larry Etheridge Email & Phone Number

Alpharetta, Georgia, United States

In this role, my core responsibility was to overhaul several processes and procedures through tactical planning, management, and implementation of Domestic and International Inter-carrier services. Here I addressed and resolved International Roaming fraud threats by developing and implementing innovative approaches in collaboration with key cross-functional partners. I strategically maintained highest security levels for AT&T against fraud in all areas of U.S. and Mexico. Further, I recommended best approaches in billing testing activities for new IoT launches.Notable Achievements:• Saved 500k per year by reducing cost impact on wholesale expenses through international roaming fraud outbreaks management.

Tucker, Georgia, United States

In this previous role, I improved over all operations of AT&T, contributing as Executive Escalation Manager for Director and above ASE product. Here I identified and resolved multiple bottlenecks in the projects cooperating with network field forces and internal affiliates. I also established and maintained collaborative relationships with project subordinates and obtained performance reports to track project progress. Additionally, I leveraged expertise to a new cell site project for Cingular that installed 1633 T1's over a 4 state region. I conducted root cause analysis to locate and debug issues as well as enhance quality assurance.Key Accomplishments:• Sourced and hired over 200 roaming partners in NRTRDE (near real-time roaming data exchange) to secure organization against fraud in all regions of US and Mexico.• Administrated overall aspects of Nationwide Switched Rehome project for T-Mobile's trunk group migration and ensured successful execution in time and budgetary constraints.• Maintained OTP (On Time Performance) rate of 99.66% for ASE projects.• Completed multiple projects under planned schedules in Southwest, Southeast, and Midwest regions across multiple Wireless/Wireline products.Additional Experience includes, Wireless Maintenance Network Manager (MSOC),Wireless Switched Provisioning Network Manager, Wireless Point-to-Point Provisioning Network Manager, Wireless Maintenance Network Manager, Testing Technician, and Services Technician/Account Clerk at BellSouth Telecommunications Inc.

Tucker, Georgia, United States

Supervised and led 54 technicians in a 24 by 7 call center (Provisioning, Maintenance and Switched) that supported over 300 Wireless providers for the 9 Southeast regions with annual revenues exceeding 527 million dollars. Used MSOC model (Plan, Forecast, Execute, & Follow-up) to analyze technician's productivity, utilization, and effectiveness for training and development

Communications

Activities and Societies: Served at the NAVCOMMUNIT in Cheltenham, Md. for 2 years and then deployed to Norfolk, Va to serve on the USS El.

Computer Science