Larry Evans Email & Phone Number

Plano, Texas, United States

• Managed regulatory, internal, and compliance exams/audits. Serve as single point of contact manager and worked to facilitate exams/audits with minimal business disruption. • Successfully managed various Audits resulting in successful ratings. This includes but not limited to Fannie Mae, Freddie Mac, CFPB, OCC Flood and Customer Service Exams. • Coordinate efforts between the Process Owners and the Business Risk Office to gather documentation requested in addressing Audit requests.• Partnered with various lines of business and Executive Management in the remediation of CFPB memorandums and consent orders. • Subject matter expert in regulations surrounding Credit Bureau, Complaints and Sworn Documents. • Assess operational risks in various processes and work with business leads to reduce and eliminate risk. • Collaborated with Credit Bureau and Quality Assurance teams in assessing the scope and implementation of all operation requirements as a risk advisor. • Implemented and strengthened horizontal processes in both Complaints and Sworn Documents areas in response to CFPB observations.Awards AWARDS:-Mark of Distinction (Top Divisional Award) -Presidents Award winner (Departmental Award)

Dallas Texas 75029

Recognized the need to create a more structured environment across the company including the Liens division. Completed this by putting into action the following;Identification of all primary processes.Removal of redundant or unnecessary tasks.Assignment of structured tasks and accountability to each area.Creation of documented procedures for each area. Analyzed talent to recognize strong performers and place them in lead positions. Project Manager for the Liens division. Facilitated and defined the scope, goals and deliverables when entering into a new state.Defined project tasks and resource requirements. This included the assembling and coordination of project staff and key contacts. Planned and scheduled project timelines.Monitored both budget and milestones in order to report progress regularly to all stakeholders.Created and presented reporting to address progress, problems and identify solutions.

Dallas Texas 75029

Responsible for the management of all activities within both the Dallas and Los Angeles Client Services departments. Consistent interaction with all Clients to ensure Service Level Agreements and expectations surrounding quality are being met. Answer all client issues in a timely manner.

Responsible for the operation and continued development of the multiple departments. Have created new workflow procedures from concept to implementation. Have built teams from inception. This included the documentation of all new policy and procedure. Teams have ranged from fifteen to forty associates.Consistently lead teams to meet or exceed service level agreements. Met budgetary goals by cost control, streamlining processes and managing staff.