Provide technical support via telephone, email and web to North American distributors, dealers and installers on the full line of Rosslare Security products. Provide troubleshooting assistance to the other technical support engineering staff. Develop training guides provide training to installers and distributors on access control software and hardware. Perform training in house, at distributors and dealers as well as doing end user training via the web. Develop internal procedures for installing software including Rosslare AxtraxNG access control software and Microsoft SQL server to standardize our installations. Developed internal training and procedures for new product introductions. Developed a website for support here in the US so installers can quickly get software, manuals and training guides self serve rather than waiting on the phone. Built simple online configurator for distributors and dealers to help them select the correct equipment. Provide internal PC support for a small office environment.

Independent contractor working with small to medium sized companies to; review and update product structures, recommend updates to manufacturing processes and equipment.

Contract position to update platform hardware, select new server hardware, define configurations, develop test plans, develop SAP rules for sales engineering.

Specified the OEM components such as servers and storage products and other peripherals for use in all IVR products. Liaison between Operations and Research and Development. Developed configuration rules for sales tools (SAP) and assisted in production of product technical manuals. Managed the obsolescence of third party components managing the engineering and material planning functions to insure uninterrupted production.Managed new product introductionsSupported supply chain operations Maintained contractual relationships with OEM suppliersSupported sales engineers and inside salesManaged the end of life of products

Provided engineering support for the manufacture of telecommunications hardware, printed circuit boards as well as chassis and cabinet assemblies. Specified the OEM hardware such as servers and storage products used as the platform for all Intervoice products.Performed hardware and software troubleshootingSupported supply chain operationsPerformed Vendor qualification surveysTrained manufacturing personnel on new productsManaged introduction of new products

Provided engineering support for the manufacture of telecommunications hardware, printed circuit boards as well as chassis and cabinet assemblies;Performed hardware and software troubleshootingSupported supply chain operationsManaged department of up to five engineersPerformed Vendor qualification surveysDeveloped much of the documentation systemPrepared product assembly documentationDeveloped Test ProceduresTrained manufacturing personnel on new productsManaged introduction of new products

Managed introduction of new products, prepared product assembly documentation and trained manufacturing personnel on new products and processes. Performed hardware and software troubleshooting and qualified alternate components. Supported PCB assembly at outside contract manufacturer. Developed test procedures.

Design and built production test systems for a small PBX switch system. I designed a load board on the Multibus platform (traffic generator) for load testing of a 1000 line PABX utilizing an embedded 8088 processor and did board layouts for the test department.

Performed component evaluations on all types of components passive and active. Designed and implemented test procedures and programs for automated test and screening of various components.