Laurence Lengner Jr. Email & Phone Number

United States

Chicago, Il, Us

Member of the I.T. leadership team with ten direct reports responsible for Kraft Heinz entire global endpoint computing environment and end-user support. Service Desk, Field Services, Workplace, O365, Google platforms, Collaboration services. Audio Visual, Industrial Devices, Printing, Azure Virtual Desktop, Global Incident, Problem, and Change Management. Provide I.T. support and technology engineering for Factories, Manufacturing, Industrial Devices, forklifts, autonomous machines, and all office locations globally.Integrated 5 disparate outsourced providers into single vendor contract. Negotiated contracts reviewing SOW’s, pricing and master services agreements for contracts in excess of 30 million per year Manage P&L in excess of 50 million.Brought in new services and transformation initiatives - Predictive Analytics, Chatbots, Enhanced Audio-Visual experience. Secure local administration solution. Improved security posture for KHC. Lowered cost to deliver new devices to plants and end users, while reducing time to deliver devices from request to deliver.Implemented and improved request management systems, created catalogue and workflow for HW/SW requests (Service Now)Improved EUC support metrics by bringing in more structure and creating hyper care team to manage aging tickets.Implemented and deployed global user feedback mechanism to better measure user satisfaction of IT services.Migrated 6400 users from Citrix to Azure Virtual Devices environment.Implementing DR solution using Microsoft Azure platform to ensure KHC users can stay productive from any device, anywhere. Envisioned and developed BYOD solution to roll out in 2024 Migrated 600 meeting rooms globally to Microsoft Teams Rooms (MTR)Enhance how we support Audio/Visual, collaboration and meeting rooms to accommodate new user expectations as users return to office RTOMentor KraftHeinz team to better manage vendor contracts.

95877 Bezons, Fr

Improved operations, by implementing strong governance and accountability structure. Revamped and clarified teams’ roles and responsibilities. Reengineered an immature Atos DaaS solution to meet current market conditions and close gaps left by previous delivery team. ¨ Responsible for P&L of 27M per year ¨ Reduced cost by 740k Annually by Implementing alternative solutions to circumvent supply chain and delivery obstacles due to Covid. Improved costs through looking at alternate suppliers, remote depot and storage services. Forecasting, pre ordering, buy and hold and other creative options.¨ Oversee delivery of Digital Workplace and DaaS solution for global manufacturing client in 43 countries supporting 35000 devices¨ Responsible for delivery of Level 1-3 (Service desk, Onsite Support Services, and engineering) for endpoint services, mobile devices, infrastructure, communication and collaboration services¨ Responsible for procurement and logistics of all hardware globally¨ Support Mobil Device procurement with Telcom Expense Management TEM’s globally¨ Lead a team consisting of SDM’s, Project MGRs back-office support and procurement

95877 Bezons, Fr

Taking Modern Workplace Managed Services to the next level Lead team delivering digital workplace services. Overseeing end to end processes and solutions. Improving performance and services across EUC service towers, Service Desk, Onsite services, presales, transition, and transformation. Facilitate Atos transition from a regional based delivery model to a global based model.¨ Manage P&L with revenues totalling $220 Million annually¨ Improved SLA performance across all clients from 92% achievement to 99.3% SLA performance¨ Reduced SLA penalties paid within first 6 months by rethinking how we track, report and proactively act. ¨ Implemented enhanced reporting metrics allowing Atos to have real time performance metrics which significantly contributed to Atos ability to improve SLA and reduce penalties paid.¨ Implemented shift left program and Remote Resolve teams saving 1.1 million annually.¨ Improved resource management processes which provided better resource allocation and forecasting¨ Integrated T&T and operations organizations to provide seamless delivery handover and improve CSAT and accountability¨ Implemented new global depot services and successfully migrated disparate depots to a single depot solution. ¨ Improved DaaS offering closing delivery gaps, staffing, streamline supply chain, procurement and improved End to End service delivery.

Blue Bell, Pennsylvania, Us

Led a team of 350+ engineers, consultants and architects supporting 45 clients, 1.2M devices, 300K email users and 25K Skype for Business users globally. Defined direction, objectives and strategy for EUS endpoint engineering, messaging and collaboration services. Managed operating budgets and forecasting of $38M for shared service operations in India, Europe, South America and North America. **Successfully transitioned Unisys Outsourcing services from primarily a dedicated On-Shore model to a Global Shared, multi-tenant delivery model with service centers in Bangalore and Hyderabad India, Sao Paulo Brazil, Mexico City, Budapest Hungary and Eagan MN. ** Executed the global delivery model for desktop outsourcing. Defining staff, skills and processes for a follow the sun remote delivery approach allowing Unisys to reduce expensive dedicated staffing models. Dynamic results with reduction of operational costs by 30% ** Built a Global Operations and Delivery practice consisting of 350+ level 3 engineers, architects and consultants, increasing managed services and consulting revenues of $125M annually.** Endpoint Operations global delivery model contributed to Unisys consistently ranking in “Leaders Quadrant” of Gartner North America End User Outsourcing Services Magic Quadrant annually since 2010.** Implemented strong governance, meaningful key performance indicators (KPIs), standard processes, voice of client and rigorous team leadership, to maintain positive customer satisfaction (CSAT) scores and client confidence.** Implemented self-healing, Artificial Intelligence and automation methods to drive support costs down across L1 and L2

Blue Bell, Pennsylvania, Us

Member of the outsourcing management team; developed strategic plans to contribute to the profitable growth and operation of the business model. Responsible for leadership of a team, developing and delivering complete outsourcing solutions for clients across all industries. Responsible for budgets, forecasting and delivery of solutions globally. Successfully developed, implemented and managed new and existing client relationships, IT Vendors and Service providers and internal resources. Responsible for all program management and delivery for service line.** Crafted and Defined Global offerings, solution definitions, technical architecture and business development** Create and implemented the 1st generation of the global end user productivity global service offering** Architect and managed the consolidation of remote desktop services; centralizing resources offsite/offshore lowering Unisys delivery and operational costs. ** Developed collaborative relationships with other departments to ensure support for internal teams, consultants and clients.** Responsible for the end to end solution model. From sales to delivery

Blue Bell, Pennsylvania, Us

Responsible for the Go-To-Market development and management of the Unisys “Managed Deployment Solutions” MDS a framework of processes, procedures, partnerships, sales collateral, and consultant training focused on automating infrastructure deployment tasks and lowering cost to deliver traditional desktop infrastructure services.** Partnered with Microsoft in the development of Microsoft’s Business Desktop Deployment solutions framework. (BDD). The Managed Desktop Solutions program was adopted company-wide as a result of its ability to increase revenue and provide a competitive edge by enhancing service to customers at reduced costs.** Partnered with sales teams, account management, global solutions teams to develop and maintain a solution and business plans specific to each global theater** Develop sales presentations, SOWs, ROI statements, and sales strategies for the offerings and services. Serve as the go-to person for selling Managed Desktop solutions** Ensured Managed Desktop Services and Desktop Migrations are visible solutions globally and are a part of Unisys core revenue for Consulting Services worldwide. ** MDS program generated annual revenues of $75M+ and was adopted company-wide as a result of its ability to increase project revenues while also increasing managed services revenues to new and existing clients. ** Oversaw matrix team of architects, project managers and field engineers, driving MDS program, architecting and automating processes and managing individual client deployment projects.** Collaborated with Dell and Lenovo developing automated deployment solutions, allowing both to deploy new PCs faster and at lower cost.** Recognized by Microsoft as #1 delivery partner for Windows OS Deployments in 2007 for deployment / upgrade of more devices and clients than all other enterprise partners.

Blue Bell, Pennsylvania, Us

Managed the consulting practice as the front line to larger outsourcing contracts. Managing and participating in the team of consultants focused on Microsoft infrastructure solutions. Constructed the team to be a revenue stream rather than a cost to the organization. The focus of the consulting practice is to provide support to outsourcing teams by engineering solutions that help lower the overall cost to manage infrastructure. Additionally provide credibility to the organization and value to the client through consulting services. ** Ensured Managed Services, Infrastructure Migrations and end user services are visible solutions globally and are a part of Unisys core revenue for Consulting Services worldwide. ** Developed detailed cost estimates and timelines for (low, medium, high complexity) projects ** Built consulting practice of twenty two dedicated Solution Architects/consultants in N.A. to drive programs for Unisys

Toyota City, Aichi Prefecture, Jp

¨ Responsible for data centre operations¨ Implemented enterprise backup solution for all Wintel Servers¨ Engineered early concept for remote KVM solution. Providing a more secure data centre by removing physical presence into the data centre¨ Consolidated legacy main frame. AS400 and OS2 infrastructure to a Wintel platform.¨ Migrated and consolidated the data centres of Toyota Financial services and Toyota Manufacturing into a consolidate and shared data centre ¨ Lead the effort to implement the remote monitoring and event management solution using Tivoli¨ Managed Lotus Notes email and collaboration environment¨ Lead architect for the implementation of the first version of SMS as a beta product to all 40K users. Responsible for bug fixes and collaborating with Microsoft engineers to resolve product flaws and enhancements.

Bachelor Of Business Administration - Bba, Organizational Leadership

Bachelor'S Degree, Organizational Leadership