Alexia L. Email & Phone Number

Florida, United States

United States

Founder of Best Buds CX. Supporting brand entrepreneurs and customer-facing professionals to reclaim their time, energy, and resources through data-validated, profit-driving best practices that elevate team morale and generate ever-lasting customer retention and growth.Originated and facilitated a year-long project with premium apparel DTC brand to reduce problematic customer returns resulting in a 50% decrease in returns, reduced operating costs, and increased customer retention.Actively anticipated and empowered team members to handle public criticism from potentially unpopular but necessary business decisions. Kept customer-facing talent engaged and equipped them to confidently and authentically respond to public concerns.Developed OKRs and strategic KPIs to prioritize goals and continually measure the effectiveness and impact of key business and operational decisions. Actively re-iterating upon decisions and revising strategies to accommodate ever-evolving B2C landscapes and customer values.Synthesizing and demystifying complex processes, leading process improvements, and SaaS implementation to optimize operational efficiency, enhance productivity, and strengthen profitability.Cultivating a culture of trust and transparency with leaders across the organization, promoting effective cross-functional communication and teamwork.

Portland, Oregon Area

Traveling business analyst and project manager for SaaS discovery and implementations. DeSL is a UK-based Product Lifecycle Management & ERP SaaS provider for wholesale and retail enterprise-level businesses.Led remote and on-site implementation of customized SaaS solutions for enterprise-level clients in the wholesale and retail industries.Analyzed and documented requirements for strategic integrations with BI, 3PL, EDI, and order management solutions.Collaborated with stakeholders to identify OKRs and deliver actionable reports and KPI dashboards.Spearheaded cross-functional initiatives to train and onboard remote and global teams.Utilized Salesforce and Hubspot CRM to proactively ensure account health, user adoption, and bug resolution.Generated confidence via effective communication while providing prompt and sustainable solutions to account stakeholders and internal teams.

San Francisco Bay Area

New York City Metropolitan Area

New York City Metropolitan Area

Transitioned from corporate retail to a tech startup serving enterprise-level clients. Gerber Technology is a global supplier of software and hardware solutions for the apparel and soft goods industries.Leveraged industry expertise to collaborate with vertical retailers, driving impactful solution design and process improvement for complex product development and supply chain operations.Rapidly acquired and applied basic SQL, front-end programming, and agile methodologies to software development.Led project management and configuration of customized SaaS modules to meet specific business needs.

New York City Metropolitan Area

Sustained a career in the fashion industry during an economic depression, thriving in various full-time and freelance roles across multiple facets of the apparel business, starting with Merchandising, Product Development, and Executive Support.Provided executive support to C-Level professionals within the wholesale, retail, and lifestyle brands. Reported cross-functionally to CEOs and CFOs, effectively assisting in post-bankruptcy restructuring and organization.Cultivated positive relationships based on empathy, respect, and trust, resulting in successful collaborations.Integrated expertise in organizing product requirements and cultivating strong vendor relationships. Managed time and action calendars and vendor relations to ensure seamless operations. Identified efficiency gaps and built an in-house PLM solution with Microsoft Access to track product development, generate timelines, and automate reports.

New York, New York, United States

Working with Liz Claiborne New York in alignment with Isaac Mizrahi was such a fun and expansive point in my early career. While, ultimately, I did not pursue a career in public relations, I certainly learned first-hand how marketing operates within the greater end-to-end fashion ecosystem.Side note: Many emerging creative brands and fashion businesses often find themselves chasing opportunities because their production calendars do not align with their marketing and sales calendars. This is a specific pain point I solve in my framework at Luz Creative, LLC.

New York, New York, United States

My first job right out of college was centered on all things product development for better and bridge accessories, handbags, and SLGs.- Served as the gatekeeper for supplier management and communications- Maintained material and trim libraries- Owned linesheet development and distribution- Oversaw and communicated product development calendars and deliverables- Built my first PLM system using Microsoft Access (it worked and generated actionable reports)If you are familiar with the work I currently do at Best Buds, you know that I'm a major proponent of building your own custom operational solutions within Airtable. The framework I've built in Airtable is modeled off my first Product Lifecycle Management tool that I built in MS Access for Lucky Brand. I've literally have been doing this throughout the entirety of my career.