Lisa Diaz Email & Phone Number

I am working with TenTek Inc as a Release Manager for Disney Signature Experiences.

Cornelius, North Carolina, United States

Charlotte, North Carolina

 Coordinate the Testing Effort of the V1/VR IVR applications Assist line of business with issue resolution and escalation of issues Liaison to project management Liaison to all upstream applications Liaison to our technology partner Convergys Assist in gathering all business requirements and gap analysis Ensure business partner involvement in testing planning and approach, test plan development and execution, verification, problem resolution and approval of code changes. Test Lead for the IVR Merger test team with coordination of application tasks and requirements and ensure that customer’s expectations are understood and met. In conjunction with the business testing team, have overall responsibility for successful testing and implementation of assigned applications Create test plans, oversee test script creation, manage testing resources and script execution for all merger releases Collaborate with customer management and other IT areas as appropriate throughout the development, test, and implementation of processes. Assist in the interviewing process of perspective project resources. Supervise and coach resources on project tasks and responsibilities.

 Understand functional specifications and provide feedback on documentation. Create and maintain well-defined test cases for manual testing and to leverage for automated test scripts.  Analyze and identify application and system structures and associated issues. Conduct software testing to include database impacts, software scenarios, regression testing, negative testing, error/bug retests and usability.  Document software defects in the issue tracking system and proactively communicate with software developers.

 Collaborate with project team and business areas as appropriate throughout the development, test, and implementation of a new Commercial Loans System. Collaborate with project team from data mapping, coding, testing, field validation thru implementation of a new Commercial Loan System Responsible for balancing the system conversion.  Assist line of business with issue resolution and escalation of issues Ensure business partner involvement in testing planning and approach, test plan development and execution, verification, problem resolution and approval of code changes. Business Analyst for Mergers and acquisitions.

 Coordinate the Testing Effort of the appropriate applications Assist line of business with issue resolution and escalation of issues Ensure business partner involvement in testing planning and approach, test plan development and execution, verification, problem resolution and approval of code changes. Assist Merger test team with coordination of application tasks and requirements and ensure that customer’s expectations are understood and met. In conjunction with the business testing team, have overall responsibility for successful testing and implementation of assigned applications Create business designs, oversee test script creation, manage testing resources and script execution for all merger releases Collaborate with customer management and other IT areas as appropriate throughout the development, test, and implementation of processes.

 Assist in developing an automated test environment. Responsible for tracking issues and maintaining the tracking database;  Perform new release testing and regression testing, create test scripts;  Assist in developing training and business requirement documentation  Create custom installs for new and updated software releases  Create screens using a screen tool (work with Adobe Acrobat) Assist customers with technical support issues

 Work with customer management and senior team members to gain an understanding of business requirements, and ensure that customer’s expectations are understood and met. Research and evaluate available technology and alternative solutions, and make recommendations regarding hardware, software, and specifics to the project lead. Assist in preparation for project plans. Create business designs Create test scripts and complete testing before enhancements are implemented. Collaborate with customer management and other IT areas as appropriate throughout the development, test, and implementation of processes

 Work with customer management and senior team members to gain an understanding of business requirements, and ensure that customer’s expectations are understood and met. Research and evaluate available technology and alternative solutions, and make recommendations regarding hardware and software. Create project plans, business designs and test scripts. Complete user testing before enhancements are implemented. Provide day to day automation and support on prime equity line products Business Analyst for VRU project testing on TN3270 mainframe

 Collected delinquent prime equity line and national account portfolio accounts. Worked out repayment plans with delinquent customers. Reviewed financial information with customers. Created monthly reports for management.  Worked on TN3270

 Assisted with the training of new collectors. Collected and worked out repayment plans for bank owned and serviced portfolio. Communicated with vendors and attorneys to prevent foreclosures of delinquent customers. Worked with attorneys on bankruptcies.

 News Videographer/News Editor for local CBS affliate. Commercial Videographer for local CBS affliate

Ba, Speech Communications(Radio And Tv)

Activities and Societies: 4 years of State Division 3/Region 2 Varsity Basketball, All-American in 1979-80 Season, Eastern US Regional.

Education record