Brandon Carter Email & Phone Number

Washington Dc-Baltimore Area

Serves as an on-site manager who will provide management and implements appropriate management systems to assure the quality, reliability, accuracy, and timeliness of all services and products. Manages workflow, productivity, team members and adhere to all regulatory and contractual requirements. Prepares and revise quality control and reviews procedures, forms, reports, and manuals. Receives and analyze reports of all quality control activities, and independent quality assurance reviews. Ensures quality assurance initiatives are being observed always. Assesses the quality of performance and recommends to customer and Government records staff work areas or activities in need of quality review, based on experience and analysis of existing information. Conducts quality reviews and report results to contract management, customer and Government records staff. Works directly with contract management, customer and the Government records staff to correct procedural and performance deficiencies. Reviews interfile and refile materials that are returned to the customer due to deficiencies; determines whether problems result from poor performance, inadequate training, or procedural weaknesses; recommends problem solutions to customer, Government records staff and Project Manager. Investigates and resolve specific problems identified in complaints from litigating staff such as the misfiling of documents and the inability to locate files. Maintain positive customer relations. Responds to and resolve difficult records management issues. Provide technical advice and assistance to personnel on matters related to sensitive and confidential records.

The services provided all relate to record maintenance. This role requires collaborating with internal/external providers, maintaining various databases, assisting with reporting needs of the facility. There are additional duties of typing, filing, data entry, conducting record audits; compiling statistics and reporting data in an appropriate format, and on-going qualitative/quantitative record analysis. This position maintains quality control over records, ensuring records are current, complete, readily accessible and consistent with policies, state and federal regulations, NC General Statutes and Confidentiality Regulations in the Division of MH/DD/SAS. Position serves as a liaison between the Client Information Management Department and the Administrative, Professional and Medical staff.

Founded the Non-Profit Brothers Giving Back, Inc. A NC state funded interpersonal skills training program through the NC Department of Public Safety for at risk males in two North Carolina Counties (Martin and Washington). As the Executive Director, I researched the needs of the localities, complied with statistical data reporting, and wrote the grant that satisfied the Governor’s office RFP; ultimately securing funding for four consecutive years in two different counties. I was solely responsible for the administrative and human resources management of the organization to include proposing and classification of jobs for the org, developing competitive salaries and benefits to attract ideal candidates, market analysis, recruiting, onboarding, separation of employment, performance management and improvement systems, compliance reporting, training, supervision, policy development and documentation, records management, and payroll.

Responsible for oversight and management of client information: to include legal documents (PCP's), progress documentation, medical records, and diagnostic information. Providing daily quality control audits to ensure accuracy and efficiency in filing standards according to policy and procedures outlined by Department of Health and Human Services. Created and maintained databases to to create an efficient reporting system for the company's Day Treatment Program. Frequently coordinated with state offices and legal agencies in regards to ROI's and consulting supportive documentation. Overall created and maintained the system of filing, record reporting, and record retention for the the agency.