Latonya Johnson

Latonya Johnson Email and Phone Number

Customer Service Associate @ American Home Shield
Lanett, AL
Latonya Johnson's Location
Lanett, Alabama, United States, United States
Latonya Johnson's Contact Details

Latonya Johnson work email

Latonya Johnson personal email

n/a
About Latonya Johnson

A highly competent, motivated and enthusiastic Representative and Tax Preparer, with experience of working as part of a team in a busy office and call center environment. Well organized and proactive in providing timely, efficient and accurate administrative support to office managers and work colleagues. Approachable, well presented and able to establish good working relationships with a range of different people. Possessing a proven ability to generate innovative ideas and solutions to problems. Exceptional 10+ years of customer service experience. CORE COMPETENCIES:BookkeepingFinancial StatementsExcellent Customer ServiceAccount ManagementPolicy / Account ChangesDetail-orientedTax ReturnsTechnology and BankingConflict resolution expertService-orientedTroubleshootingSharp problem solverEnergetic work attitudeCourteous and PoliteI have the following experience:Windows XP, MS Word, MS Excel, MS PowerPoint, MS Outlook, MS Lync , Internet Explorer, Google Chrome, iCRM-R, ACE-Citrix, Cisco eOn, InterCall Groupware, TaxPro2014, SalesForce.com, PeopleSoft, Kronos Punch: AWARDS AND RECOGNITIONS :InterCall - Value System Award (October 2009)InterCall - Employee of the Month (November 2010)InterCall - Employee of the Month ( January 2012)InterCall - Outstanding Achievement Award, Employee of Quarter 2012H&R Block - Block Star Recognition (March 2013)

Latonya Johnson's Current Company Details
American Home Shield

American Home Shield

View
Customer Service Associate
Lanett, AL
Website:
ahs.com
Employees:
970
Latonya Johnson Work Experience Details
  • American Home Shield
    Customer Service Associate
    American Home Shield
    Lanett, Al
    View
  • American Home Shield
    Customer Service Associate
    American Home Shield Sep 2015 - Present
    Lagrange, Georgia
    Customer Service AssociateAmerican Home Shield-Lagrange September 2015 to Present • Assists customers, contractors, and/or business partners via inbound and outbound telephone calls, written correspondence and/or electronic communication according to all AHS policies, procedures and contract coverage • Explains and upholds contract coverage to customers and/or contractors • Follows up with customers, contractors, and/or business partners to ensure customer service issues are resolved •Maintains current knowledge of all AHS policies, procedures, programs and completes required continuing education courses.Assist with InvoicesTaking payments from All major credit Cards & Checking Accounts
  • West Corporation
    Customer Service And Sales Representative(Scheduler)
    West Corporation Feb 2005 - Jun 2015
    West Point, Georgia
    Responded promptly and answered/resolved customer inquiries and complaints via phone and email. Investigated and resolved service issues and/or product problems.Managed customers’ database accounts, performed customer verification and processed applications, orders and requests.Worked with administration: forwarded requests and unresolved issues to the designated resource by communicating and coordinating with internal departments.Kept records of customer interactions and actions taken, including – transactions, comments, inquiries and complaints.Supplied customers with written responses and information and followed up on customer communications.Transcribing call recordings. Entered data into the NRP Transcription Tool.Reserved customers conferences as requested.Followed branded scriptingUp-sold the company products
  • H&R Block
    Tax Preparer(Seasonal Part-Time)
    H&R Block Oct 2013 - Apr 2014
    Lagrange, Ga
    Responsible for preparing income tax returns of individualsCalculate sales tax returns and depreciation for various tax reportsAnswer client queries regarding tax codes and appropriate deductionsAdvice clients about investment strategies to minimize their taxes as per tax lawsProvide payroll services to corporate firms and businessesPerform e-filing tasks as per scheduleAddressed complex tax issues and tax deduction problems of clientsCarry out thorough research for new tax software and select the most efficient software for the companyAssist clients about legal issues, tax amendments and payment plansFront Desk ReceptionistResponsible for Opening store at timesBalanced cash drawer
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Latonya Johnson Education Details

Frequently Asked Questions about Latonya Johnson

What company does Latonya Johnson work for?

Latonya Johnson works for American Home Shield

What is Latonya Johnson's role at the current company?

Latonya Johnson's current role is Customer Service Associate.

What is Latonya Johnson's email address?

Latonya Johnson's email address is la****@****ahs.com

What schools did Latonya Johnson attend?

Latonya Johnson attended Southern Union State Community College, Lanett High School.

Who are Latonya Johnson's colleagues?

Latonya Johnson's colleagues are Darla Martin, Gregory J Wilson, Destin Steele, Erica Thomas, Andre Jones, Shirley Mcdaniel, Justin Yetmar.

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