Latryce Lynch Email & Phone Number

Greater San Diego Area

• Assigned by Eastridge Workforce Solutions to Dexcom
• First point-of-contact via phone, mail, email for patients contacting Dexcom regarding medical device accounts.
• Handle general inquiries and reordering of Continuous Glucose Monitoring (CGM) supplies by performing data entry, updating and/or correcting customer account information, processing orders providing login instructions.
• Verify and calculate insurance benefits for patient purchases of medical devices
• Process patient orders for medical devices and updated patient accounts in Oracle and Salesforce
• Processed assignments of benefits in Salesforce

Albany, Georgia Area

• Handled and carefully responded to 80 to 100 customer inquiries daily for AT&T/Direct TV account via phone within Inbound Call Center
• Provided excellent customer service through active listening in a call center environment
• Resolved technical and equipment issues by troubleshooting
• Worked with confidential customer information and treated it sensitively
• Aimed to resolve issues on the first call by being proactive
• Followed up on customer inquiries by taking specific action in a timely manner

Atlanta, GA

• First point of contact for customers in person, online and via phone to include but not limited to customer inquiries and scheduling fittings
• Drove sales by servicing and helping customers bring items to the fitting room, actively suggested items, remained current with bridal brands and industry trends, promotions, top sellers and seasonal trends
• Managed display fixture inventory and ensured proper usage of the visual display fixtures and hardware according to visual directives
• Maintained responsibility for cash register and cash balancing
• Processed all inbound and outbound freight, checked-in all merchandise
• Provided a friendly shopping and checkout experience for each customer

Hattesburg, MS

• Greeted and acknowledged guests and seat patrons by escorting them to assigned table
• Accepted and organized reservations, and prioritized reservations to accommodate customers via email and phone
• Prepared seating assignments prior to service and presented plan to restaurant during pre-shift meeting.
• Addressed guest requests or complaints, and escalated major complaints to manager.