Latryce Lynch Email & Phone Number

Greater San Diego Area

Assigned by Eastridge Workforce Solutions to Dexcom • First point-of-contact via phone, mail, email for patients contacting Dexcom regarding medical device accounts. • Handle general inquiries and reordering of Continuous Glucose Monitoring (CGM) supplies by performing data entry, updating and/or correcting customer account information, processing orders providing login instructions, and supporting daily operations• Verify and calculate insurance benefits for patient purchases of medical devices• Process patient orders for medical devices and updated patient accounts in Oracle and Salesforce• Processed assignments of benefits in Salesforce• Provide administrative support such as retrieving voicemails, managing an email inbox, mailing letters, and retrieving invoices

Albany, Georgia Area

● Handled and carefully responded to 80 to 100 customer inquiries daily for AT&T/Direct TV account via phone within Inbound Call Center● Provided excellent customer service through active listening in a call center environment● Resolved technical and equipment issues by troubleshooting● Worked with confidential customer information and treated it sensitively● Aimed to resolve issues on the first call by being proactive● Followed up on customer inquiries by taking specific action in a timely manner

Atlanta, Ga

• First point of contact for customers in person, online and via phone to include but not limited to customer inquiries and scheduling fittings • Drove sales by servicing and helping customers bring items to the fitting room, actively suggested items, remained current with bridal brands and industry trends, promotions, top sellers and seasonal trends• Managed display fixture inventory and ensured proper usage of the visual display fixtures and hardware according to visual directives• Maintained responsibility for cash register and cash balancing • Processed all inbound and outbound freight, checked-in all merchandise • Provided a friendly shopping and checkout experience for each customer

Hattesburg, Ms

• Greeted and acknowledged guests and seat patrons by escorting them to assigned table• Accepted and organized reservations, and prioritized reservations to accommodate customers via email and phone• Prepared seating assignments prior to service and presented plan to restaurant during pre-shift meeting.• Addressed guest requests or complaints, and escalated major complaints to manager.