Laura Gallagher Email & Phone Number

• Act as the primary client point of contact during the launch phase• Deliver predefined training sessions to client user group(s) using established training methodology customized to meet specific customer needs;• Assist customers with configuration and troubleshooting during their implementation.• Develop, refine, and maintain training processes and procedures for supported applications;• Provide accurate and timely status reporting for all engagements;• As needed, support the sales team in a technical/implementation capacity by helping to communicate the Implementation methodology in pre-sales activities;• Provide feedback to Product Management for product features and enhancements;• Transition clients to the ChannelAdvisor Support team following the implementation phase;• Ensure all implementations are completed on time and within budget;• Escalate client launch issues as appropriate

Raleigh-Durham, North Carolina Area

• Oversee hardware maintenance, installation, network management, multi-vendor maintenance, and software support• Provide service skills on ATMs, peripherals, large system printers, enterprise level servers, networks, communications equipment• Nurture quality relationships among colleagues and customers based on Service Level Agreements• Maintain excellent records and an appropriate parts inventory• Document all customer calls and activity, including expenses incurred for services and invoicing• Use organizational skills to keep track of ongoing projects and work orders in order to update customers and management of any changes and progress

Raleigh-Durham, North Carolina Area

• Responsible for basic installation, maintenance, and repairs on equipment within a territory • Assisted in site preparation, installation of cable, staging and testing of equipment• Performed work on ATMs, POS systems, kiosks, and workstations• Maintained excellent records and an appropriate parts inventory• Recorded all customer calls and activity, including expenses incurred for services and invoicing