Manage the businesses owned by the Volunteer association. Maximize profits and identify areas for continuous improvement. Proactively hire to avoid gaps in labour and operate at maximum efficiency. Retain, schedule and train a team of approximately 25 employees. Track and manage all financials. Independently operate and report to the SMGHVA Board of Directors. Coordinate and liaise with members of the SMGH Hospital Foundation for special events and fundraisers.

Lead a team of 20 in providing an exceptional guest experience. Responsible for ordering, inventory, scheduling and financial deposits. Oversight of all Health and Safety procedures and Food Safety implementation.

Assisted the Manager in day to day operations. Responsible for large volumes of cash. Oversight of staff performance and engagement on all shifts. Improved guest experience while ensuring to corporate standards and benchmarks.