Laura Orozco

Laura Orozco Email and Phone Number

Associate, Global Banking and Markets @ Scotiabank
toronto, ontario, canada
Laura Orozco's Location
New York, New York, United States, United States
Laura Orozco's Contact Details

Laura Orozco personal email

n/a
About Laura Orozco

I am an experienced Business Analyst supporting technology applications and business processes across various industries, skilled in analyzing, documenting and communicating business needs, including developing quality technical requirements. I have a proven ability to build strong relationships with stakeholders, including business users, senior management, and IT teams, while adapting flexibly to varying project management approaches, adhering to project constraints, and prioritizing quality. KEY SKILLS • Certified ScrumMaster (CSM) / Certified Scrum Product Owner (CSPO) • ITIL Foundation Certificate in IT Service Management • Delivering business requirements, use cases, user stories, and user acceptance testing documentation• Performing under Agile and Waterfall methodologies across all phases of the System Development Life Cycle (SDLC)• Applications: Jira and other project management software; MS Visio for business process and data flow modelling; SalesForce, SugarCRM; Content Management Systems; Learning Management Systems• Business Process Outsourcing (BPO) Solutions, with a focus on Customer Experience• Fluent in Spanish and EnglishFully work authorized. No sponsorship required.

Laura Orozco's Current Company Details
Scotiabank

Scotiabank

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Associate, Global Banking and Markets
toronto, ontario, canada
Website:
scotiabank.com
Employees:
62849
Laura Orozco Work Experience Details
  • Scotiabank
    Associate, Global Banking And Markets
    Scotiabank Jan 2022 - Present
    New York, United States
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  • Arrayo
    Records And Information Management Consultant
    Arrayo Feb 2021 - Jan 2022
    New York, United States
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  • Moody'S Investors Service
    Business Systems Analyst
    Moody'S Investors Service Jul 2020 - Jan 2021
    New York, United States
    • Analyze and document user stories, create test cases, collect testing evidence, and follow up open issues/improvements based on business requirements using the best practices and approaches in the market for a successful product delivery• Facilitate and participate actively in Daily Scrum, Sprint Planning, Review, and Retrospective Ceremonies• Conduct walk-throughs and presenting in meeting with stakeholders to obtain approval
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  • Moody'S Investors Service
    Business Systems Analyst
    Moody'S Investors Service Oct 2018 - Jul 2019
    Greater New York City Area
    • Support MIS billing systems users by reporting issues related to up/downstream data flows, missing or inaccurate data in supporting databases, reporting, user interface, among others • Leverage input from user clients, knowledge of products, fee schedules, and other resources to analyze issues and document business requirements• Facilitate communication between billing users and technology support teams to address open items in a timely manner and continuously build productive relationships • Contribute to adaptation of new / enhanced system functionality by drafting user acceptance testing documentation, conducting walk-throughs and presenting in meetings with stakeholders to obtain approval• Produce monthly data reconciliation between manually-created and system-generated reports to evaluate completeness and accuracy, and analyze and communicate discrepancies
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  • Alianzayestrategia
    Business Process Consultant - Remote, Ny-Based
    Alianzayestrategia Feb 2016 - Sep 2018
    Bogotá D.C. Area, Colombia
    • Analyze and document clients’ process needs using standard diagram techniques, including process flows, context diagrams, use cases, wireframes, and among others• Influence and present Business Process Outsourcing (BPO) proposals to stakeholders, including leading adjustments to automation and Artificial Intelligence (AI) project• Translate requirements into executive-ready presentations for roadmap planning and sequencing
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  • Carroll Gardens Association
    Operations Analysis – Pro Bono Consultancy, Delta Program At Civic Hall Labs
    Carroll Gardens Association Mar 2018 - Jun 2018
    Brooklyn, New York
    • Project focused on evaluating, selecting and implementing a web- and mobile-based CRM solution for the Carrol Gardens Association’s community development programs• As a member of a 4-person consulting team, tasks focused on documenting business requirements, testing various solutions, and producing final user manual, including use cases
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  • Digitex
    Senior Sales Account Manager
    Digitex Apr 2013 - Jan 2016
    Bogotá D.C., Colombia
    Business Processes Outsourcing, Customer Contact Centers, and IT Consulting. Partners with Avaya, Verint, and Genesys• Analyzed clients’ needs and drove strategies to improve processes, reducing service times and increasing customer satisfaction• Project scope included developing and implementing strategies to reduce errors, service times and costs, while bolstering customer satisfaction via streamlining of processes/systems• Served as a liaison between business sponsors, users, and technical teams to enable analysis, development, and implementation of new/improved processes and systems
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  • Perseo Financial Consultants Ltda.
    Information Technology Manager
    Perseo Financial Consultants Ltda. Feb 2012 - Jan 2013
    Bogotá D.C. Area, Colombia
    Financial audit and accounting firm • Managed audits focused on operational and IT risks; provided recommendations applying ISACA standards for IT systems audit• Audited SAP R/3 to identify gaps in business rule configuration and flow of information related to orders, invoicing, and inventories
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  • Avateo Solutio E.U.
    Founder And Principal
    Avateo Solutio E.U. Aug 2005 - Dec 2011
    Manizales, Colombia
    Corporate image design, business process/systems engineering, and technology integration• Led a team of nine people in supporting clients’ business transformation focusing on leveraging technology to redefine corporate image, streamline processes, create efficiencies, and maximize desired business outcomes• Applied solutions including upgraded web presence, Content Management Systems (CMS), Learning Management Systems (LMS), Customer Relationship Management Systems (CRMS), and Project Management Information Systems (PMIS)
  • Confa – Caja De Compensación Familiar De Caldas
    Systems Analyst
    Confa – Caja De Compensación Familiar De Caldas Jan 2006 - Jun 2008
    Manizales, Colombia
    • Supported a Healthcare Department to implement new healthcare management software using Waterfall methodology • Worked with stakeholders to analyze needs, collect requirements, define the scope, model use cases and other diagrams using UML notation, identify deliverables and acceptance criteria, and obtain appropriate sign-off • Presented and reported to senior management on progress, including risks and mitigation• Participated in the analysis and selection of software providers based on the approved design

Laura Orozco Skills

Estrategia Empresarial Liderazgo De Equipos Project Management Desarrollo Web Business Process Improvement Itil Certified Scrum Lum Team Leadership It Consulting Customer Experience Management Strategic Planning Learning Management Systems Interpersonal Communication Teamwork Driving Results Critical Thinking Unified Modeling Language Customer Relationship Management Software Analysis Enterprise Content Management Rup Methodologies Business Analysis Itil Business Process Management User Acceptance Testing Business Requirements It Service Management Customer Experience Visio Jira Salesforce.com Content Management Systems Business Process Outsourcing Software Development Life Cycle Requirements Engineering User Stories Billing Systems Use Case Test Cases

Laura Orozco Education Details

Frequently Asked Questions about Laura Orozco

What company does Laura Orozco work for?

Laura Orozco works for Scotiabank

What is Laura Orozco's role at the current company?

Laura Orozco's current role is Associate, Global Banking and Markets.

What is Laura Orozco's email address?

Laura Orozco's email address is lo****@****ral.com

What schools did Laura Orozco attend?

Laura Orozco attended Universidad Nacional De Colombia.

What are some of Laura Orozco's interests?

Laura Orozco has interest in Photography, Traveling, Jogging, Reading.

What skills is Laura Orozco known for?

Laura Orozco has skills like Estrategia Empresarial, Liderazgo De Equipos, Project Management, Desarrollo Web, Business Process Improvement, Itil Certified, Scrum, Lum, Team Leadership, It Consulting, Customer Experience Management, Strategic Planning.

Who are Laura Orozco's colleagues?

Laura Orozco's colleagues are Miguel Angel Tellez, Tarek (Tony) Sayed, Nathan Dunn, Naida Chanson, Leon Tan, Luis Enrique Diaz Lopez, Erick Anthony Pretell Aguilar.

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