Operational Excellence Manager
Current
Jun 2023 - Present
AeroLeads people directory · profile
Laura Workman Email & Phone Number
Operational Excellence Manager
at
Viasat Inc.
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 100%
Current company
Role
Operational Excellence Manager
Location
London, England, United Kingdom
Company size
Who is Laura Workman? Overview
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Quick answer
Laura Workman is listed as Operational Excellence Manager at Viasat Inc., a company with 5076 employees, based in London, England, United Kingdom. AeroLeads shows a matched LinkedIn profile for Laura Workman.
Laura Workman previously worked as Operational Excellence Manager at Inmarsat and Manager, Billing Customer Care at Inmarsat. Laura Workman holds Bsc (Honours), Computer Science from Brunel University.
Company email context
Email format at Viasat Inc.
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Viasat Inc.
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Profile bio
About Laura Workman
Data-driven, customer-focused, and technically sophisticated analyst with over eight years of hands-on professional experience in guiding an organization through goal deployment and strategy development. An analytical and organized thought leader with proven ability to extract and evaluate data, turn data into insight, insight into support management, reporting (metrics), audit, and projects into answers to foster strategic development. A strategic thought leader with a stellar reputation in delivering simultaneous, large-scale, mission-critical projects within the constraints of scope, quality, time, and cost. Commended as an out-of-the-box thinker and hands-on team leader with a keen expertise in technology and BI techniques. Dedicated and detailed oriented with strong communication and influencing skills
Listed skills include Leadership, Auditing, Requirements Analysis, Business Transformation, and 41 others.
Current workplace
Laura Workman's current company
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Viasat Inc.
11 roles
Laura Workman work experience
A career timeline built from the work history available for this profile.
Operational Excellence Manager
Jun 2022 - Jun 2023
Manager, Billing Customer Care
Aug 2021 - Jun 2022
Senior Billing Analyst
Dec 2020 - Jun 2021
Service Delivery Hypercare Analyst
- Optimised incident resolution times through the implementation of new processes.
- Engaged with offshore third parties and in-house technical teams to reach incident/case resolution.
- Designed Service Delivery Hypercare reporting dashboards for business-wide use in areas including stakeholder reporting.
Jan 2020 - Sep 2020
Director
Rubyte Limited
May 2017 - May 2020
Billing Stabilisation Analyst
- Developed solutions to ensure invoice accuracy and minimise revenue loss during system instability.
- Analysed billing errors; prepared summaries to senior management.
- Communicated defects to the development team.
- Supervised the hiring, training, and professional growth of assigned employees.
Nov 2017 - Apr 2019
Billing Test Analyst
- Prepared test strategy documents for BTP systems under test.
- Translated business requirements into high-level test scenarios; created test cases.
- Evaluated third-party test cases for quality, completeness, and coverage.
May 2017 - Nov 2017
Billing Operations Analyst
- Devised new processes to increase productivity, reduce costs, and improve service for the end-user.
- Authored test plans for new GX service testing; documented results and provided feedback.
- Oversaw projects to improve quality and performance, implement changes, and resolve issues.
May 2015 - May 2017
Systems Developer
- Delivered reports and tools to the commercial teams using VB.net, WPF, VBA, and SQL.
- Identified and recommended opportunities to improve process efficiency.
- Drove the on-time completion of several software development projects.
- Contributed to system maintenance patches and fixes.
Sep 2014 - Apr 2015
Network Delivery Analyst
- Supervised a project for the development for new network infrastructure for a GSK lab.
- Coordinated the implementation of the new infrastructure to several GSK sites across the UK.
- Analysed and diagnosed common faults and symptoms according to established processes and procedures; resolved issues and inquiries in collaboration with support teams.
Jul 2012 - Aug 2013
Team & coworkers
Colleagues at Viasat Inc.
Other employees you can reach at viasat.com. View company contacts for 5076 employees →
RO
Rukayat O.
Colleague at Viasat Inc.
United States, United States
View →
JF
Julie Ferguson
Colleague at Viasat Inc.
Lawrenceville, Georgia, United States, United States
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GT
George Tsai
Colleague at Viasat Inc.
San Diego, California, United States, United States
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AA
Anja Andersen
Colleague at Viasat Inc.
Amsterdam, North Holland, Netherlands, Netherlands
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JM
Joe M.
Colleague at Viasat Inc.
Mesa, Arizona, United States, United States
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BM
Barry Matthews
Colleague at Viasat Inc.
Gloucester, England, United Kingdom, United Kingdom
View →
JB
Joseph Brusco
Colleague at Viasat Inc.
Round Hill, Virginia, United States, United States
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BB
Brent Barker
Colleague at Viasat Inc.
San Diego County, California, United States, United States
View →
EM
Eugene Matarrese
Colleague at Viasat Inc.
San Diego, California, United States, United States
View →
AF
Alexandre Falsarella
Colleague at Viasat Inc.
São Paulo, São Paulo, Brazil, Brazil
View →
Rukayat O.
Colleague at Viasat Inc.
United States, United States
View →
JF
Julie Ferguson
Colleague at Viasat Inc.
Lawrenceville, Georgia, United States, United States
View →
GT
George Tsai
Colleague at Viasat Inc.
San Diego, California, United States, United States
View →
AA
Anja Andersen
Colleague at Viasat Inc.
Amsterdam, North Holland, Netherlands, Netherlands
View →
JM
Joe M.
Colleague at Viasat Inc.
Mesa, Arizona, United States, United States
View →
BM
Barry Matthews
Colleague at Viasat Inc.
Gloucester, England, United Kingdom, United Kingdom
View →
JB
Joseph Brusco
Colleague at Viasat Inc.
Round Hill, Virginia, United States, United States
View →
BB
Brent Barker
Colleague at Viasat Inc.
San Diego County, California, United States, United States
View →
EM
Eugene Matarrese
Colleague at Viasat Inc.
San Diego, California, United States, United States
View →
AF
Alexandre Falsarella
Colleague at Viasat Inc.
São Paulo, São Paulo, Brazil, Brazil
View →
2 education records
Laura Workman education
Bsc (Honours), Computer Science
Education record
Siauliai Didzdvaris Gymnasium
FAQ
Frequently asked questions about Laura Workman
Quick answers generated from the profile data available on this page.
What company does Laura Workman work for?
Laura Workman works for Viasat Inc..
What is Laura Workman's role at Viasat Inc.?
Laura Workman is listed as Operational Excellence Manager at Viasat Inc..
Where is Laura Workman based?
Laura Workman is based in London, England, United Kingdom while working with Viasat Inc..
What companies has Laura Workman worked for?
Laura Workman has worked for Viasat Inc., Inmarsat, Rubyte Limited, Tesco Plc, and Glaxosmithkline.
Who are Laura Workman's colleagues at Viasat Inc.?
Laura Workman's colleagues at Viasat Inc. include Rukayat O., Julie Ferguson, George Tsai, Anja Andersen, and Joe M..
How can I contact Laura Workman?
You can use AeroLeads to view verified contact signals for Laura Workman at Viasat Inc., including work email, phone, and LinkedIn data when available.
What schools did Laura Workman attend?
Laura Workman holds Bsc (Honours), Computer Science from Brunel University.
What skills is Laura Workman known for?
Laura Workman is listed with skills including Leadership, Auditing, Requirements Analysis, Business Transformation, Stakeholder Management, Public Speaking, Agile Project Management, and Itil.
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