Laura Vitro Email & Phone Number

New York, Ny, Us

From help desk ticketing and IT asset management to maintenance work orders and beyond, the Incident IQ platform is revolutionizing the way school districts provide and manage services.AWARDS AND RECOGNITION- "Winner's Circle" 2023

United States

Lead multiple global scrum teams to deliver best-in-class SaaS solutions in the Health SMB space, specializing in the Dental market. Supporting the end-to-end process of defining, validating, and delivering B2B and B2C software that addresses customer, market, business, and regulatory needs. Supervised the merge of core product roadmaps across several divergent technology platforms and software delivery cultures. • Facilitated agile (Scrum/Kanban) principles across three onshore/offshore development teams.• Researched, evaluated, and successfully executed various user stories to turn them into software requirement specifications.• Conducted client interviews and collaborated with Product and UX team members across multiple platforms and AOPs for a unified user Dashboard initiative. • Shipped an MVP of a Desktop application, meeting expected timelines and eliminating a dependency for the launch of a new integrated Phone solution. • Contributed to defining a data migration plan to move 10k+ clients to a consolidated platform.• Planned milestones and managed internal stakeholder expectations for a rebranding initiative.• Promoted the product by conducting online webinars, social media lives, as well as in-person Press Briefings, industry conferences, and KOL events. • Manage 3rd party vendor partnerships to deliver an integrated Reputation Management solution. • Coordinated development across engineering teams to meet new SMS compliance requirements.• Increased adoption of a new email marketing tool while working cross-functionally with Marketing and Client Services teams to sunset the old feature without negatively impacting NPS or churn.

Product Manager for a practitioner and client-facing enterprise patient engagement software platform serving 11,000+ clients across the US and Canada. • Analyzed NPS scores, usage data, churn-drivers, and qualitative data from customer-facing channels.• Managed the completion and rollout of an internal Sales tool project that generated an additional $4.6 million in immediate cash flow and 23% reduction in churn. • Talked to customers to deeply understand user pain points.• Created user stories by thinking about user personas, jobs to be done, use cases, and defining problems before ideating solutions.• Prioritized backlogs by focusing on driving value for customers, key business objectives, and a broad range of stakeholder interests.• Planned go-to-market strategies with Marketing, Customer Service, Sales, and Retention.• Fostered productive communication across internal and external teams.• Provided clear guidance to development teams on customer needs and expected outcomes.• Documented existing product behavior as part of planning new features.

Sugar Hill, Ga

Improved user outcomes by skillfully applying a valuable blend of deep user understanding, technical knowledge of the product, creativity, and analytical abilities. Identified customers' needs that they may not have been able to articulate themselves and crafted innovative solutions, reducing churn.• Served as customer SME in Product Design Sprints.• Volunteered as Product Owner of our internal tools scrum team.• Presented quarterly CSAT trends and set CS goals, consistently driving CSAT scores over 9.2 / 10. • Achieved 80% improvement in SMS delivery by working with Twilio to satisfy cellular carriers.• Conducted QA to ensure process adherence, SOX compliance, and smooth client onboarding.AWARDS AND RECOGNITION- "City of Champions" award Q3 2019- "City of Champions" award Q2 2018- "Own Our Customer's Success" April 2017- President's Club 2017- "City of Champions" 3Q 2015- "Yodle Star" January 2015- "Employee of the Month" October 2015- "Most Fearless" December 2014SEMINARS- Discovering Your Authentic Leadership Style - John Maxwell and Simon Sinek- Mastering Excell Macros- Managing Employees- How to Work with People

Suwanee, Ga

- Provided Advanced Periodontal Therapy and executed a double-booked schedule. - Administered Sealants, Vizilite, Arestin, Fluorides, Irrigation, Oraqix, and ZOOM.- Exposed, processed, and examined digital radiographs using a phosphor plate digital system. - Utilized Dentrix G4 for paperless dental/periodontal charting and detailed clinical notes.- Deducted treatment needs using radiographs, probing, and a review of patient risk factors. - Delivered personalized patient education including visual aids such as radiographs, intraoral photos, models, pictures, pamphlets, and literature.- Verified treatment plan fees and service eligibility using insurance breakdowns.- Presented treatment plans and insurance coverage, including promotion of products.- Increased production while maintaining standard of care and patient satisfaction.- Coordinated with on-site specialists such as Periodontists, Pedodontists, Orthodontists, and Oral Surgeons.- Referred patients as needed to various medical and dental specialists.

Lawrenceville And Norcross, Ga

- Provided comprehensive hygiene care for Pediatric, Periodontal, and General Dentistry patients.- Utilized Dexis intraoral camera and digital radiology to assess and present treatment needs. - Scheduled patients using Dentrix and Eaglesoft, managed all hygiene recare, and gave appointment reminders by phone and email. - Created a professional email account, and forwarded all digital radiographic records with referrals as a courtesy when given permission by the patient. -Volunteered time at health fairs to promote both the practice and dental health knowledge.

Suwanee, Ga

Snellville, Ga

- Organized and supervised shifts with up to eight employees.- Multi-tasked between serving customers, managing costs, record keeping, employee guidance, training, equipment maintenance, product inventory, and closing duties.- Maintained records of waste, sales, customer count, labor, and food service.

Duluth, Ga

- Entered client information and laboratory data.- Maintained communications files for customer questions, reminders, follow-ups, notices.- Educated clients regarding pet health, benefits of care, and prescription information.- Communicated and coordinated patient follow-up, appointments, services, fees, and payment.

Valdosta, Ga

- Hand-selected by University Leadership as the top performer of the Freshman Year Experience Program.- Tasked with improving academic outcomes and fostering community within the new Freshman class. - Created study materials, practice tests, and study tips for over 90 students.- Uploaded printable materials onto an online student resource page.- Lead weekly study groups.- Tutored individuals.

Bachelor'S Of Science, Biology, 3.98 Gpa

Presidential Scholar Award – Top 15% of graduating class at UGA (Spring 2006)

Associate Of Science (A.S.), Dental Hygiene/Hygienist, 3.78 Gpa

Activities and Societies: - SADHA Vice President (Jan. 2007 – June 2007) - SADHA Secretary (Aug. 2007 – Jan. 2008) - Hinman Scholar Award.