Laura Carson

Laura Carson Email and Phone Number

CMO and Chief of Staff @ Verato
Bristol, NH, US
Laura Carson's Location
Bristol, New Hampshire, United States, United States
Laura Carson's Contact Details

Laura Carson work email

Laura Carson personal email

n/a
About Laura Carson

As a performance-driven marketing leader, I bring over two decades of experience in transforming business objectives into actionable strategies that fuel growth, drive innovation, and deliver measurable outcomes. My career is defined by a track record of elevating ARR, pipeline creation, and customer retention for B2B organizations. I specialize in demand generation, product marketing, customer advocacy, market positioning, and business development while managing multimillion-dollar budgets and leading high-performing teams of 50+ global professionals.I am passionate about fostering a culture of collaboration, accountability, and continuous improvement. Throughout my career, I have been recognized for my ability to simplify complex strategies into actionable plans and empower teams to exceed ambitious goals. My strategic leadership has been pivotal in helping organizations secure industry awards, enhance market positioning, and establish themselves as innovators in their fields.As Chief Marketing Officer, I lead a $13M marketing budget and oversee a global team of 50. My leadership has driven a 169% increase in new customer ARR bookings and contributed to 70% of the total new customer pipeline annually with 75% of new customer bookings originating from marketing-driven efforts. I re-engineered the Ideal Customer Profile (ICP) and prioritized high-ROI use cases. Despite a 19% budget reduction, I delivered a 17% pipeline growth by optimizing resources.My prior roles include Vice President of B2B Operations, where I launched a B2B business unit that accelerated customer acquisition and revenue. As sales VP, I led operations across 180 channels to improve forecasting, territory design, and quota allocation. Previously, I revamped sales operations and scaled the customer success organization, which drove a 70% product adoption rate and achieved a 98% customer retention rate while increasing NPS from 23 to 45.I am a lifelong learner and have completed executive leadership programs at the Center for Creative Leadership. Honored as the Gold Globee® Award winner for Woman Excellence of the Year in Marketing (2024), I continue to strive for innovative excellence.I welcome connections to discuss how my skills can help your organization grow, innovate, and succeed!

Laura Carson's Current Company Details
Verato

Verato

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CMO and Chief of Staff
Bristol, NH, US
Website:
verato.com
Employees:
184
Laura Carson Work Experience Details
  • Verato
    Cmo And Chief Of Staff
    Verato
    Bristol, Nh, Us
  • M-Files Corporation
    Chief Marketing Officer
    M-Files Corporation Feb 2021 - Present
    Austin, Tx, Us
    At M-Files, I have embraced the challenge of leading a global marketing team and managing a $13M budget to amplify the company’s market presence and credibility. My focus has been on creating value and driving results through innovative strategies and a people-first approach.Spearheaded a shift to value-driven market positioning that resulted in a remarkable 169% growth in new customer ARR bookings since December 2023.Collaborated with cross-functional teams to re-engineer the Ideal Customer Profile (ICP) and introduce verticalized GTM strategies, which led to stronger win rates in key industries.Proudly contributed to 70% of the annual sales-qualified pipeline with 75% of new customer bookings stemming from marketing-driven efforts.Surpassed aggressive marketing targets in 2024, achieved 102% of MQL goals, and delivered a 17% increase in pipeline despite a leaner budget.Enhanced M-Files' brand reputation by earning accolades, such as KMWorld’s AI Top 100 and Gartner Peer Insights’ “Voice of the Customer” for Content Services Platforms.Since March 2023, I also led the global CSM team. My focus included optimizing outcomes for customers and for M-Files in the form of expansion ARR, customer advocacy and, improved gross and net retention resulting in 110% + net retention and 94% gross retention. What motivates me most in this role is the opportunity to blend creativity, strategy, and innovation to leave a lasting impact on the company’s growth and the team’s development.
  • Penn Foster
    Vp, B2B Operations
    Penn Foster Feb 2020 - Jan 2021
    Scranton, Pennsylvania, Us
    A Bain Capital Double Impact companyWorking at Penn Foster was an opportunity to build something new. Tasked with launching and scaling the B2B business unit, I laid the groundwork for sustained growth by blending strategic vision with operational excellence.Designed and implemented robust operational frameworks to ensure data-driven decisions that supported seamless business development and enablement efforts.Built a strong foundation for accelerating customer acquisition, driving revenue growth, and creating a legacy of success for the organization.This experience deepened my appreciation for the transformative power of operational efficiency in driving meaningful business outcomes.
  • Rocket Software
    Vp, Sales Operations And Demand Generation
    Rocket Software Aug 2017 - Jan 2020
    Waltham, Ma, Us
    A Bain Capital company At Rocket Software, I had the privilege of shaping global sales operations for a company with a broad reach across 180 channels. My role was to ensure that the sales team had the tools, strategies, and insights needed to excel in a competitive marketplace.Developed innovative forecasting methodologies and commission structures that empowered sales teams to achieve consistent results.Introduced deal management enhancements, including a deal desk and strategic review protocols to streamline processes and improve performance visibility.The collaborative culture at Rocket Software supported me in driving initiatives that made a measurable difference for the business and its people.
  • Imprivata
    Vp, Field Sales Operations
    Imprivata 2015 - 2017
    Waltham, Ma, Us
    A Thoma Bravo companyWith a rapidly growing global team, my focus was on leading sales operations and building scalable, efficient processes for 100+ sales professionals, including GTM enablement, territory design, quota allocation, compensation analysis, and enablement tools like Salesforce.Established a deal desk and refined strategic approval processes to speed up sales cycles and improve forecast accuracy.Played a pivotal role in account segmentation and proposal response management to ensure that go-to-market strategies were targeted and effective.This role sharpened my ability to balance strategic vision with operational precision, which helped me succeed in fast-paced environments.
  • Imprivata
    Vp Of Customer Success
    Imprivata 2013 - 2015
    Waltham, Ma, Us
    Creating and scaling Imprivata’s first customer success organization was one of the most rewarding experiences of my career. I crafted a vision that centered on customer satisfaction and building a team passionate about delivering exceptional outcomes. Increased product adoption rates from 42% to 70% and generated $16M in additional revenue within the first year through a data-driven approach using Gainsight.Elevated customer retention rates to 98% and significantly boosted NPS to create a strong foundation of brand advocates and loyal customers.This role allowed me to combine my passion for customer-centric strategies with a hands-on approach to building high-impact teams and fostering long-term relationships.
  • Imprivata
    Director Global Marketing Communications
    Imprivata Feb 2007 - Dec 2013
    Waltham, Ma, Us
    I was hired as a Director of Marketing Communications and after three years transitioned to a Director of Sales Operations to build the first sales operations team at Imprivata.
  • Navisite
    Director, Marketing Communications
    Navisite 2006 - 2007
    Andover, Ma, Ma, Us
  • Ntt Data Services
    Director Of Field Marketing
    Ntt Data Services 1998 - 2006
    Plano, Texas, Us

Laura Carson Education Details

  • Daniel Webster College
    Daniel Webster College
    Organizational Management
  • Hesser College
    Hesser College
    Marketing
  • Center For Creative Leadership
    Center For Creative Leadership
    Leadership At The Peak - Executive Development Program

Frequently Asked Questions about Laura Carson

What company does Laura Carson work for?

Laura Carson works for Verato

What is Laura Carson's role at the current company?

Laura Carson's current role is CMO and Chief of Staff.

What is Laura Carson's email address?

Laura Carson's email address is la****@****les.com

What schools did Laura Carson attend?

Laura Carson attended Daniel Webster College, Hesser College, Center For Creative Leadership.

Who are Laura Carson's colleagues?

Laura Carson's colleagues are Alejandro Oliva Moreno, René Velazquez Ascencio, Luis Carrillo, Amin Wejebe Shanahan, Rohan Prabhu, James Putcha, Michael Nava.

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