Laura Bahr Email & Phone Number

Irvine, Ca, Us

Provided systems administration and third level support to 800+ employees worldwide. On-prem AD and AzureAD management, Exchange Online, Teams, Sharepoint administration; Okta administration; Atlassian tools management; server builds, patching, management; data migration to cloud; user provisioning- Subject matter expert for Exchange and email issues: message traces, reporting, error resolution, spam filtering, DKIM, SPF, DMARC.- Part of team that built, deployed, tuned and supported Netskope Private Access system to replace traditional VPN with zero-trust SASE system; ongoing troubleshooting of Linux appliances- Managed cleanup of old data and migration of on-premise file servers to Sharepoint Online- Audited unused AD groups, accounts, and computer objects to reduce network attack surface- Updated, audited and maintained list of active and decommissioned servers; designed, implemented, and maintained routine automated patching schedule- Built and migrated Windows Deployment Servers and maintained images for current workstations as well as building new images for Windows 11 deployment

Tokyo, Jp

Provide systems administration and desktop support to local and remote office as well as sales team members across the country and those who travel abroad. Desktop builds, server builds, patch management, AD and AzureAD management, general user support and training Integral member of team leading transition from Lotus Notes to O365. Migrated data files, domain users, address lists and external contacts. Set up and maintained AD synchronization. Implemented and trained users on Microsoft’s Multi-Factor Authentication for VPN and )365 connections Built and migrated Windows Deployment Server and maintained images for current workstations.  Migrated Windows 2003 servers to Windows 2012r2, including updating web server services and troubleshooting old methods migrating from 32-bit to 64-bit operating systems.  Researched and implemented new secure FTP server including Box-like ability for users to upload a file and send a link to external users easily Managed transition to hosted VOIP provider, integrated video meeting platform and chat service. Trained users, and maintained all accounts and licensing.

Minnetonka, Minnesota, Us

Provided remote and on-site support to 60+ client companies, including network administration, break/fix services, new workstation and server builds, malware/virus removal, email troubleshooting, and more Built virtual servers and workstations; recovered servers in test and live disaster situations using Zenith and Datto backup appliances Migrated clients from on-premise Exchange to Office 365 Replaced and upgraded equipment including PCs, printers, servers, firewalls Wrote standardized procedures for cleaning malware infections and checklists for setting up users and new PCs / laptops Maintained 80% or higher utilization rate for nearly all quarters.

Apple Valley, Minnesota, Us

Desktop and laptop builds, ghosting, and deployment; software installation, configuration, and management; patch management; printer maintenance; LAN, remote access and VPN support; virus and spyware detection and removal; documentation; testing and recommending of new technologies Served as primary support contact for 80+ local employees, one remote office and more than 15 other remote employees for all desktop and laptop needs, as well as for initial LAN troubleshooting.  Managed deployment of 550 HP workstations for new location, including building original image, directing and supervising setup of all computers and hardware, collaborating on ghosting process and testing workstations.  Defined a hardware baseline for desktops and replaced or upgraded all computers to meet this baseline, resulting in improved performance for all employees.  Built ghost images and updates for most models of hardware which enabled quick deployment of hardware or reimaging after viruses or hard drive failures with little down time; documented all configurations. Obtained price quotes and prepared purchase requisitions for hardware and software; served as liaison to hardware and software vendors for support. Maintained asset tracking database; provided reports on hardware or software on request Implemented secure office wireless network and open source XMPP instant messaging server. Collected and reported on software licensing data from five different companies consolidated under the Questar company name for Microsoft software audit; negotiated Adobe CLP pricing agreement

Bloomington, Minnesota, Us

Server, LAN and account administration; software installation and configuration; patch management; remote access and VPN support; virus and spyware detection and removal; backups and restores; system and user documentation; testing and recommending of new technologies Implemented and supported remote access system to allow call center employees to work at home; included VPN access, load-balanced terminal servers, group policy, soft-phones, instant messaging system, and extensive documentation for end users with little to no technical knowledge.  Tested and recommended variety of software packages for PC usage monitoring, spyware detection and removal, instant messaging, e-mail and collaboration suites. Audited network user accounts to identify orphaned accounts on various systems and accounts of employees who no longer worked for the company; set up system to allow easy analysis of audit information in the future. Prepared network accounts, security groups, and file shares for migration from mixed Unix / Windows environment to Active Directory. Proposed and implemented acceptable use policy for company PCs; created requirements and setup documentation for employees working from home. Supported variety of legacy applications on older hardware and operating systems. Managed monthly patching on Windows servers and desktops and monitored LAN bandwidth usage.

Bloomington, Minnesota, Us

User support and training; account administration; Exchange server administration; software installation and configuration; asset management; disaster recovery planning; website design, implementation and support; remote access and VPN support; backups and restores Implemented and maintained helpdesk software, including asset tracking, inventory, purchasing, and work order modules. Converted data from proprietary purchasing system. Wrote queries and reports against Oracle database. Evaluated spam filtering solutions; designed implementation strategy; monitored and maintained system. Developed and implemented network security request procedure; improved accuracy and timeliness of system administration work. Built disaster recovery servers; documented recovery procedures; tested recovery process. Led e-mail conversion from sendmail to Exchange. Facilitated corporate-wide installation of Outlook and upgrade to Office 2000. Researched, designed, and implemented collaborative solutions. Supported and maintained multiple external web sites; assisted in and supported creation and revision of corporate intranet site. Implemented customized solutions and scripts as necessary. Served as liaison to telephone system provider; managed all telecom needs to provide cost savings.