Laura Benzoni Email & Phone Number

Argentina

Coordinate customer support by working with the support team & finance/payroll teams to ensure customer questions are answered timely & effectively.Research and identify invoicing discrepancies in a systematic manner.Utilize the accounting software, NetSuite, to regenerate invoices and create credit notes.Work with support colleagues, HR, finance, and legal experts to resolve payroll queries.Use support ticketing platforms (Zendesk) and knowledge-centered support principles to enhance the service experience, both internally and externally whilst providing a human-centric experience.Maintain and help to develop processes in Zendesk.

I'm a Digital coach, trainer and speaker in social media for female entrepreneurs that want to grow their businesses.Already helped more than 200 entrepreneurs with their digital marketing strategy and development of soft-skills to emotionally connect with their potential clients and build strong relationships through social media.Find me on Social media:✨ 15k followers on Instagram - @Laukyts✨ 65k followers on TikTok - @Laukyts

Buenos Aires, Provincia De Buenos Aires, Argentina

Instructora a cargo de una comisión de 30 alumnos de la Diplomatura de Community Manager.Las clases son online, en vivo, completando 175hs de cursada en 30 clases..Instructor leading a class of 30 students of the Community Manager career.Classes are online, live, achieving a total of 175hs of content distributed in 30 lessons.

I coordinate Payroll Customer Service operations for US, Canada, Latin America and West Africa countries. Achievents:- Decreased 50% tier 0 inquiries by implementing an integral solution including re-designing of portal content based on trending topics analysis and a renewed helpline prompt.- Improved effectiveness in case management by proposing and implementing a ticketing system with automated workflows that allows better analysis and recovery actions.- Sustained 4.5/5 average customer satisfaction survey result on over 1000 inquiries received every month thanks to delivering effective soft-skills training for the ~20 agents I coordinate, and coaching them to perform at their best.- Proposed and successfully delivered a Design Thinking workshop for 30 assistants from 4 different departments, to improve payroll processes and customer interaction. 8 innovative projects came out from the session generating team-work and excitement towards continuous improvement.

Controller of payroll operations for Nigeria and Chad portfolios. Strong analytical skills and deep knowledge in local tax legislations were required.- Enhanced payroll processes by automating manual tasks with Excel macros/formulas.- Creation of work procedures on recently migrated tasks, strengthening our operations from Argentina to the world.

Some of the trainings delivered live and online:- Social media- Leadership- Oratory- Teamwork- Creativity- Conflict resolution- Project planning

President of the Informative Rotaract Agency for Argentina, Uruguay and Paraguay for the period 2017-2018.

Income from credit card salesPayment analysisBank reconciliationsAnalysis and reclassification of accountsCollectionsDevelopment and implementation of card reconciliation system

Coordination of the 4 areas covered by the committee: * Training: organization of district training seminars. * Integration: activities to develop people integration and networking. * Members: development and dissemination of tools for the retention of members in clubs. * Extension: creation of new clubs within the district.

Inglaterra

Within the Rotary International New Generations exchange I had the opportunity to work as an intern in an Accounting Firm in the city of Huntingdon, England.Performed tasks:- Analysis of customer accounts- Bank reconciliation- Statement of equity position- Amortization and control of assets- Control of the corporate statute- Data update

Internship:- Control of shop sales with different payment methods- Control of compliance with image guidelines and customer service

Licenciada En Administración, Económicas

Approved subjects not included in the degree curricula and electives: - Economic Law I - Prof. Luis Piantanida (not included.

Creative Digital Marketing

Product Manager, Product Management

First Certificate Of The English Language, Inglés, A

Creation Of Trainings In Digital Platforms

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Fotografía Para Redes Sociales