Driven by my own experience with a rare skin condition that has few effective medically prescribed treatments, I embarked on a personal journey to find relief. After extensive research and experimentation, I developed a solution that worked for me. My doctor was amazed at the transformation after only a few weeks of using the new treatment. When I shared my story on my blog, I discovered that many others with the same condition were searching for a similar remedy. This inspired me to create an e-commerce business, offering an exclusive essential oil-based treatment. For the past nine years, my product has provided relief and healing to those who had struggled to find a solution. The heartfelt messages of gratitude I receive from customers continue to fuel my passion for helping others regain hope and comfort.

In my current role, I ensure file compliance, manage risks, and conduct audits to maintain order and efficiency. I perform daily audits of all contracts and documents for active transactions, ensuring they meet local and state regulations as well as company standards. I also coordinate the entire transaction process from contract to close, working closely with listing agents, buying agents, lenders, and title companies. I take ownership of daily, weekly, and monthly tasks to sustain exceptional productivity, compliance, and risk management.I’ve developed new processes and documentation to streamline the contract-to-close process, enhancing communication, efficiency, and consistency.In addition to compliance and audit responsibilities, I develop, implement, and manage social media strategies for Facebook and Instagram, targeting both new construction/custom and existing residential home buyers. I created new branding packages and content, leading to a 35% increase in engagement and a 78% rise in website traffic. I also maintain web content, ensuring that it aligns with our branding and resonates with our target audience.Moreover, I’ve created marketing materials and content for a new residential home development, spanning print, digital, and social media. I’ve also developed new client materials and email drip campaigns for our CRM system, enhancing client communication and engagement.

As a Physician/Client Relations Manager in the Business Development department at CoxHealth, I successfully drove a 47% growth in business-to-business (B2B) partnerships by leveraging market research, cultivating customer relationships, and forming strategic alliances with key influencers. This growth significantly boosted customer acquisition and retention in my assigned territory.I played a pivotal role in increasing customer satisfaction by identifying critical pain points in the referral process. By collaborating with clinics, my team, and operational leaders, I spearheaded the development of enhanced processes and a new centralized referral system, leading to a more streamlined experience for both patients and clinics/providers.To improve efficiency and collaboration, I implemented new project management and strategic planning processes for our team, which contributed to an increase in referrals.Additionally, I enhanced our marketing efforts by developing printed resources and web pages that clearly showcased our services and value propositions, resulting in a reduced referral processing time. I also introduced newsletter communications and created a "subscription box" to highlight key system-wide marketing initiatives.Through this experience and working with an amazing leader and team, I achieved great growth both personally and professionally.

As a Technical Writer at HEALTHCAREfirst, I played a key role in enhancing the user experience for our home health SaaS platform. By adhering to established guidelines, I created clear and user-friendly training materials, online help, technical documentation, policies, procedures, and collateral that supported both users and internal teams.I streamlined the product management and development process, leading to a 25% reduction in the time needed to review technical specifications and a 15% increase in product enhancement requests.Collaborating with cross-departmental teams, I adapted content based on user feedback, significantly improving software usability and resulting in a 20% decrease in customer support inquiries.I also researched, wrote, organized, and edited content for the initial release of a new context-sensitive online help system, which led to a 45% increase in user satisfaction with the software. I consistently tested and maintained content to ensure accuracy and usability.

As an Executive Assistant to the CEO at HEALTHCAREfirst, I played a key role in coordinating meetings and planning events for groups ranging from 10 to 250 attendees. My efforts led to a 20% increase in attendee satisfaction and a 15% improvement in budget adherence.I provided essential support to C-level executives, managing daily operations, calendars, communications, reporting, and travel arrangements. My proactive budget management resulted in a 15% cost savings for the annual travel budget.I handled confidential and sensitive information with the utmost discretion and served as a liaison between departments to ensure effective communication across the company.Additionally, I collaborated with senior management to initiate new projects and assist in various processes, contributing to the smooth operation and success of the organization.Due to my proficiency and impact in this role, I was offered the opportunity to transition into a Technical Writer position within the company, where I continued to positively contribute to the organization’s success.