Laura Caccioppoli Email & Phone Number

Havelock North, Hawke'S Bay, Nz

Hawke’S Bay, New Zealand

Hawke’S Bay, New Zealand

Havelock North, Hawke’S Bay, New Zealand

Wellington Region, New Zealand

Wellington & Wairarapa, New Zealand

Wellington & Wairarapa, New Zealand

Wellington & Wairarapa, New Zealand

Wellington & Wairarapa, New Zealand

Wellington & Wairarapa, New Zealand

Event Management• Manage six function spaces within the Hotel, creating maximum usage of all in order to maximise revenue• Work with Hippopotamus Restaurant to promote function spaces and restaurant for special events• Regularly check on all function spaces to ensure good upkeep and act on any issues that arise in an efficient manner• Follow up on all enquiries in a timely fashion in order to create confirmed businessClient Management• Develop strong, working… Show more Event Management• Manage six function spaces within the Hotel, creating maximum usage of all in order to maximise revenue• Work with Hippopotamus Restaurant to promote function spaces and restaurant for special events• Regularly check on all function spaces to ensure good upkeep and act on any issues that arise in an efficient manner• Follow up on all enquiries in a timely fashion in order to create confirmed businessClient Management• Develop strong, working relationships with all clients, prospective or actual• Deal with all enquiries for the functions department and assist with private bookings in the restaurant• Liaise with clients regarding forthcoming functions to extract all details required to ensure smooth running• Manage all aspects of client communication e.g. proposals, contracts and function run sheets ensuring all aspects of the business are fully briefed for each eventWorkforce Management• Manage a team of 5 staff and ensure each is giving their best to the functions department• Create rosters and liaise with staff regarding specific requirements for events• Manage HR aspects of the role such as contracts, timesheets, annual leave, disciplineRelationship Management• Ensure good working relationships with all departments in the Hotel such as Kitchen, restaurant, reception• Maintain good relationships with all functions staff to create a strong team atmosphere and effective working methods• Ensure good lines of communication with all external clients e.g. AV companies, linen supplier etc.Finance• Responsible for all invoicing, credit account applications and payments in relation to functions department• Ensure all costs to the department are at acceptable levels and negotiate deals where necessary• Report weekly and monthly financials to General Manager & Owner of HotelAdministration• Manage all administration aspects of the department such as staff briefs, run sheet distribution, functions signage Show less

Wellington & Wairarapa, New Zealand

Key Responsibilities:• End to end management of ticketing for all major Wellington events e.g. John Denver tour, Wellington 7s, New Zealand Festival• Liaise with clients and promoters to ensure a smooth process from New Event Notification through On Sale Dates to Event Date• Management of ticket office on event days • Create and build events, managing all sales outlets (e.g. web, phone, mobile etc.), constantly monitoring for issues and reporting updated sales figures to clients… Show more Key Responsibilities:• End to end management of ticketing for all major Wellington events e.g. John Denver tour, Wellington 7s, New Zealand Festival• Liaise with clients and promoters to ensure a smooth process from New Event Notification through On Sale Dates to Event Date• Management of ticket office on event days • Create and build events, managing all sales outlets (e.g. web, phone, mobile etc.), constantly monitoring for issues and reporting updated sales figures to clients as requested Show less

Richmond, Surrey

Key Achievements:• Planned and managed tour to Hong Kong with 7 events in 6 days • Jointly oversaw increase in average crowd from 1,000 to 1,300 in 2012/13• Implemented savings on match days • Increased event profit from £40,000 in 2011/12 to £84,000 in 2012/13. • End to end management of Deutsche Bank Sportsman’s Dinner at Twickenham Stadium attended by circa 400 guestsKey Responsibilities: Overseas Events• Part of a team of two which put together a tour… Show more Key Achievements:• Planned and managed tour to Hong Kong with 7 events in 6 days • Jointly oversaw increase in average crowd from 1,000 to 1,300 in 2012/13• Implemented savings on match days • Increased event profit from £40,000 in 2011/12 to £84,000 in 2012/13. • End to end management of Deutsche Bank Sportsman’s Dinner at Twickenham Stadium attended by circa 400 guestsKey Responsibilities: Overseas Events• Part of a team of two which put together a tour to Hong Kong in May 2013 • Tour had a number of aspects inc.: exhibition match, Gala dinner, CSR programmes, sponsor and investor events• Responsible for all aspects of events, operations and logisticsEvents• Responsible for club events and match days e.g. St Andrew’s Day Dinner, DB Sportsman’s Dinner, Loch Lomond Golf Day, Scottish Varsity Match & Dinner• Responsible for all aspects of events• Liaise with VIP guests e.g. HRH The Princess Royal• Manage budgets to ensure targets are metMarketing• Work with marketing to develop relevant marketing plans for events, match days, ticketing, membership and hospitality• Liaise with designers to ensure work is done to brief• Ensure marketing plans are rolled out to time and relevant marketsSponsorship• Liaise with sponsors on match day and event activation• Organise sponsor events• Work with Deutsche Bank on organisation of DB Sportsman's Dinner to ensure all requirements are deliveredHospitality• Coordinate all hospitality bookings• Liaise with suppliers to ensure high standards• Manage hospitality on match daysOperations• Manage all areas of match day• Liaise with external contacts to ensure smooth flow of communication• Manage P&L to ensure targets are hitMembership• Process memberships• Liaise with external companies regarding membership sales• Report membership figuresTicketing• Coordinate online ticket content• Manage print of match tickets• Manage ticket availability based on pre-sales Show less

London, United Kingdom

• Sole responsibility for developing the supporters’ trust movement in rugby league in the UK• Manage the development of a programme of events to increase engagement with and between new and existing supporters’ trusts• Increase media profile of Supporters Direct in rugby league, developing relationships with major trade publications• Develop personal skills in events, marketing, trust management, commercial opportunities and community development in order to best serve existing and… Show more • Sole responsibility for developing the supporters’ trust movement in rugby league in the UK• Manage the development of a programme of events to increase engagement with and between new and existing supporters’ trusts• Increase media profile of Supporters Direct in rugby league, developing relationships with major trade publications• Develop personal skills in events, marketing, trust management, commercial opportunities and community development in order to best serve existing and new supporters’ trusts• Develop and manage high profile campaigns aimed at addressing issues in rugby leagueKey Achievements• Consistently in budget with events and other activities• Successful inaugural rugby league conference held at The George Hotel, Huddersfield for circa 60 delegates in October, 2010• Strong and varied programme of events developed to allow engagement with and between trusts and enable strong trust development including quarterly trust meetings, annual rugby league festivals and an annual rugby league conference• Relationships developed with key figures in the rugby league media, allowing an increased profile to develop for Supporters Direct• Successful partnerships developed with key members of the rugby league press, prominent MPs through the All Party Parliamentary Rugby League Group and major partners e.g. the Rugby Football League • Six new rugby league supporters’ trusts formed Show less

Temporary role

• Key role with Member Services department• Responsibility within department for ensuring all dedicated member areas run smoothly on event days• Responsibility for logging and responding to all member communications whether via telephone, email or mailKey Achievements• Developed initiatives based on marketing analysis aimed at increasing member attendance at domestic rugby league matches

Temporary role

• Leader of commercial arm of community department• Responsibility for developing programme of match day events to effectively commercialise community programmes• Responsible within community team for maximising ticket sales for community activity• Responsibility for developing and marketing clubs season ticket campaign for 2008 season• Work with external match day partners e.g. stadium security, caterers, St John’s Ambulance to ensure smooth running of match day events•… Show more • Leader of commercial arm of community department• Responsibility for developing programme of match day events to effectively commercialise community programmes• Responsible within community team for maximising ticket sales for community activity• Responsibility for developing and marketing clubs season ticket campaign for 2008 season• Work with external match day partners e.g. stadium security, caterers, St John’s Ambulance to ensure smooth running of match day events• Develop programmes to raise profile of Quins RL in community and generate further revenuePre 2007:• Assist Commercial Manager with management of corporate hospitality on match day• Liaise with corporate partners regarding ticketing requirements and ensure needs were met• Manage distribution of all corporate and community tickets to various external parties• Provide assistance and administration to club CEOKey Achievements• Oversaw highest ever community match day attendance with over 1,000 ticket sales (average crowd for Quins RL in 2007 was around 3,500)• Managed numerous successful events within community department e.g. match day coaching clinics and tournaments, exhibition matches, celebration events, junior fan days• Oversaw increase in ticket sales from community activity• Developed productive and good natured working relationships with all internal and external partners• Developed and managed a variety of programmes including QUINSLOTTO lottery, Community Volunteer of the Year Awards and Mighty Quins Junior Supporters Club• Managed successful season ticket campaign for the 2008 season ensuring customer and club needs and requirements were met Show less

I was involved in all aspects of running the teams including discipline, grievances, match day preparation and was also a representative of the club at West Riding Junior League meetings.Prior to this, I held the position of Under Thirteen's Head Coach and Team Manager. This involved leading the team in training sessions and on match days, ensuring all aspects of preparation were completed successfully and that the team had everything required to compete at a high level. This… Show more I was involved in all aspects of running the teams including discipline, grievances, match day preparation and was also a representative of the club at West Riding Junior League meetings.Prior to this, I held the position of Under Thirteen's Head Coach and Team Manager. This involved leading the team in training sessions and on match days, ensuring all aspects of preparation were completed successfully and that the team had everything required to compete at a high level. This involvement lead to me becoming a qualified coach in July 2006. Show less

Meeting Arrangements Project Work Diary Management Finance and other general administration task

Temporary role

Recruitment Payroll Invoicing Sales

Event ManagementRecruitment Payroll

• Assist Account Manager with management of client marketing campaigns from creative conceptions through to ad placement• Develop relationships with internal departments to ensure quality and efficiency

Masters Short Course, Strategic Sports Marketing & The Football Industry, Pass

Ba (Hons), Business Studies, 2:1

A Level

A Levels in Media Studies, English Literature and General Studies. AS Levels in Sociology and Business Studies.

Gcse Mathematics A German B Music A Science

GCSE qualifications in Maths, Music, Geography, Science, German, English Literature and English Language. RSA qualifications in Computer.