Laura Small Email and Phone Number

RECRUITING/TRAINING/STAFFINGFacilitated recruiting (phone screens, interviews, assessments) and onboarding process. Possessed superior candidate selection instincts. Convinced in-demand candidates to accept job offer by selling them on company. Created interview guide and trained managers on interview best practices. Determined which candidates/employees would work best at which locations to build the best teams. Collaborated with Directors and Managers to determine succession planning. Partnered with Training Director to develop training protocol, classes (skills, safety & sexual harassment) and leadership development program. PERFORMANCE/COMPENSATION MANAGEMENTDeveloped and rolled out numerous evaluation tools including new hire evaluation, 90 day performance evaluation, annual evaluations including peer surveys plus action plan for underperforming employees. Oversaw annual review process. Developed pay bands and updated as needed to remain competitive. EMPLOYEE RELATIONSTreated employee information with utmost confidentiality. Identified and addressed morale issues and toxic employees. Counseled employees when necessary or provided guidance to Managers on how to counsel. Investigated employee complaints/issues in a sensitive and impartial manner. Gathered feedback from current employees and exit interviews to develop retention best practices. Created employee recognition programs, contests and incentive-based bonus program. Planned events such as Director Meetings as well as employee FUN Days, holiday outings and annual meeting. COMMUNICATIONSCrafted internal and external messages. Wrote or updated company policies, procedures and maintenance operations manuals. Edited resident handbook. Adept at communicating complex and sensitive information. Commended by management for concise, well-written reports and company policies. Was go-to person in HR department to proofread/edit colleagues’ work.

Oversaw bulk purchasing for 30 properties (10,000 + units) throughout VA & NC. Forged relationships, selected vendors and negotiated best pricing available. Purchased and sold all company vehicles.

Oversaw recruiting/hiring for maintenance, leasing and corporate divisions. Developed employee evaluation process. Assisted directors in establishing employee training and reward/retention programs.

Assisted VP with daily operations. Identified problem areas and suggested resolutions. Screened, interviewed & hired maintenance applicants. Directed environmental safety and health initiatives and training. Managed daily operations of 12 pool facilities. Handled capital projects bidding process.

Managed construction and maintenance for 18 apartment communities with a total of 6000+ units. Handled purchasing, invoice tracking, and accounts payable for all communities. Processed biweekly payroll for 200+ employees.

Marketed townhouses to prospective renters. Checked credit and references and notified applicants of approval decision. Provided superior customer service to residents.