• Cultivated and maintained strong relationships with high-value casino guests, ensuring exceptional service and loyalty.• Collaborated across departments to provide VIP guests with priority access to casino and hotel services.• Managed high-value guest accounts, promptly resolving issues while ensuring compliance with gaming regulations.• Analyzed player activity to identify and recruit potential high-value players.

• Elevated property occupancy rates through strategic marketing and comprehensive tenant screenings.• Boosted tenant satisfaction by proactively addressing concerns and swiftly resolving issues.• Fostered strong landlord-tenant relationships by ensuring transparent communication and timely dispute resolution.

•Guided clients in identifying and securing apartments that aligned with their preferences and financial requirements.• Streamlined the apartment search process by conducting detailed research on amenities, pricing, and availability, saving clients valuable time.• Efficiently handled a high volume of inquiries, prioritizing tasks based on urgency and client needs.• Curated personalized property tours, offering clients a comprehensive and tailored experience of potential living spaces.

• Led marketing and promotional campaigns for high-profile clients such as Warner Bros., Universal Pictures, Disney, Marvel, Apple TV+ and Paramount.• Designed and executed innovative events and film campaigns.• Prepared research, recaps, reports, pitches, and social media briefing documents.• Managed influencer relationships and developed content marketing strategies.• Built client databases and tracked social media engagement.

• Managed and directed key programs, including the Jury Program (handling 3,000+ jurors annually), Civilian Jury Bailiff Program, Customer Service Excellence Program, and Law Intern Program while overseeing and managing staff. • Compiled and presented jury statistics and evaluations, including the Annual Jury System Evaluation, to county officials.• Co-managed HR functions, including recruitment, hiring, onboarding, and employee coaching for 100+ employees• Developed and implemented policies and procedures to streamline programs and optimize workflows, ensuring efficient and secure operations for high-profile jury trials, including logistics, security, sequestration and media management.• Managed the juror selection process, conducted juror orientation, and trained backup personnel.• Administered courtroom operations, managed legal files, schedules, and technology, and served as a recognized as primary resource for courtroom operations among 35 Senior Administrative Specialists. • Provided training and support to self-represented litigants on completing court documents in both individual and group setting.• Served as Deputy Clerk overseeing in-session activities for 30-40 hearings across multiple courtrooms.