Laura King Email & Phone Number

High Wycombe, England, United Kingdom

High Wycombe

Ordering, managing and tracking high value Ethernet orders.• Proactively provide updates to Project Managers, suppliers and customers; via email or telephone. Coordinate jobs/arrange engineer visits• Project coordinating service delivery and liaising with clients to set and establish expectations• Schedule and action all tasks to completion within specified timescales• Ensure all systems are kept fully updated for each action and point of customer contact• Updating clients/resellers with key milestones on circuit installations.• Providing essential post-sales support required to ensure the smooth delivery of Data Circuits.• Run weekly conference calls with suppliers / Managing supplier relationships• Liaise with people at all levels within the organisation, gather requirements, identify problems and areas for improvement and propose and implement improvements to drive a common process throughout all areas of the business.

High Wycombe

•Sustaining competitor advantage to optimise business performance•Identifying key performers for further development•Identify training needs for all staff•Review staff efficiency using statistics available•Side by side coaching / silent monitoring•Auditing of advisor competency•Disciplinary investigations•Handling escalated complaints and liaising with Customer Services

High Wycombe

•Day to Day Supervision of the Reservations office(up to 25 staff members)•Monitoring call flow to ensure maximum sales opportunities•Contribute to and achieve individual and team targets by increasing revenue and conversion•Assisting with recruitment and assessment days•Scheduling shifts and agreeing annual leave•Side by side and silent monitoring•Creating and implementing training plan for new employees•Handling escalated complaints from team members•Delegate administrative duties to advisors•Produce and collate daily reports relating to bookings and revenue