Laura Painter (Labombarda) Email & Phone Number

Reporting to the VP of Revenue Operations and acting as the primary business partner to our VP of Customer Success.- Implemented Gainsight, launching six automated playbooks and a dynamic customer health score, decreasing active account risks and enhancing the customer experience through standardized engagements.

- Established Talkdesk's first renewal and expansion forecasting model, providing critical insights into real-time renewal health and performance data, creating visibility into any risk towards our NRR/GRR targets, and enabling proactive mitigation.

Reported directly to the CPO and supported their transition into owning Client Services, broadening my scope to focus on the entire post-sales experience. Key Projects:- Partnered with Revenue Operations and Enablement to establish a standardized sales methodology for all go-to-market teams which streamlined Salesforce opportunity management across new.

I developed this role in partnership with Executive CS Leadership to address the team's need for operational and strategic support. This role is the first of its kind at Talkdesk. Managed a small team of direct reports and 3 Business Partners to focus on scaling our Customer Success Org during Talkdesk's hyper-growth phase.Key Projects:- Built the Talkdesk.

San Francisco, California

San Francisco, CA, United States

- Cultivated and managed post-sales relationships with C-level executives of key strategic customers, including industry giants like Sears, Twitter, and Nintendo. This responsibility included overseeing $10 million in annual recurring revenue.- Developed and scaled Strategic Business Reviews readouts for SMB customers at Adobe Summit, automating each.

San Francisco Bay Area

• Analyze client usage and solution adoption to better understand customers' unique businesses, and create custom solutions to help optimize the customers’ ROI
• Implemented change management processes to standardize new tool enablement being utilized by new hires in Americas as well as with Customer Success Managers internationally
• Partner with Product Management and Product Marketing to communicate new product updates and knowledge to Customer Success Managers

Santa Clara, California

• Communications Coordinator and Student Team Manager
• Manage strategic planning/execution of major networking events, galas, and speaker series
• Execute alumni/volunteer outreach to maintain relationships as well strengthen the network of the office
• Assist in the management of the student team’s day-to-day operations Social Media Intern
• Designed social media marketing strategies for events and services, which results in increasing followers by 23%
• Created and posted original content on departments social media platforms including Twitter, Facebook, and LinkedIn, achieved an average increase in post reach by 60%

Santa Clara, California

• Assist with developing and implementing marketing and promotional plans for SCU Athletics sport programs
• Execute game day promotions, activities and game operations for home athletic events
• Assist with creating and executing in-game promotions
• Operate video board and in-game audio
• Oversee the Bronco Kidz Corner during games
• Set up and operate merchandise counter

• Manage the full lifecycle of digital demand generation campaigns to drive more leads to the FitBliss website
• Create automated email campaigns personalized for segmented audiences, resulting in an average open rate of 31.6% and click-through rate of 7.13%
• Build A/B tests in order to measure what content will achieve the highest conversation rate which resulted in a 21% increase

San Jose, California

• Assisted in user acceptance testing of the updated MyBrocade.com
• Managed the localization process of forms and components for the German, Chinese, and Japanese sites
• Ran reports on Adobe Analytics to present data on current webpages used to improve user experience
• Organized client testimonials by tagging key search terms to provide potential customers with applicable information
• Performed A/B tests to measure the success of potential campaigns

London, United Kingdom

• Worked as an international intern while studying abroad in London, England during Fall 2015
• Conducted web analysis on social media trends and a posts opportunity to be seen
• Performed research on potential clients, resulting in an additional 500 contacts added into the company database
• Assisted in the planning and execution of press conferences
• Managed company’s social media platforms including Twitter, Facebook, and LinkedIn

Campbell, California

• Assisted with planned company marketing events such as golf tournaments
• Developed marketing materials for events
• Maintained inventory of supplies and promotional items
• Conducted research on products to benefit efficiency
• General office administration including filing, invoicing, and recording data

Bachelor’S Degree, Communication And Entrepreneurship

Activities and Societies: Kappa Kappa Gamma, Santa Clara Community Action Program, Her Campus SCU, Public Relations Student Society of.

Education record

Activities and Societies: Los Gatos High School Yearbook, Varsity Field Hockey, Lacrosse, Los Gatos Town Youth Commission