Matt Turner Email & Phone Number

San Francisco, California, United States

San Francisco, California, United States

Global

- I lead the Global Solution Architect team at Talkdesk where we are focused on pre-sales design and consulting to drive prospect confidence in our ability to implement an innovative and modern Contact Center platform.- I am responsible for the eleven team members and operations across 4 regions (NA, EMEA, LATAM, JAPAC). This includes aiding sales in reaching their $100M+ target in net new ARR and ensuring our implementation teams are able to successfully execute on our SOWs driving high CSAT with our Clients.

U.S.

- Led the North America team of eight solutions consultants and project managers responsible for implementing Clients on the Talkdesk platform.- Defined our innovative implementation methodology, led with trust and transparency internally and externally, and obtained high CSAT scores with our new customer base spending over $50M ARR.

San Francisco Bay Area

- Enabled Fortune 100 companies to optimize Talkdesk Software for their Contact Center and CRM workflows. A few of the Global companies I've led the consulting engagement with include Disney, Sysco, and CLEAR.- Designed customer-centric software solutions, executed the build, and demonstrated return on investment to clients post-deployment by analyzing benchmarks set in the design process. Focused on high CSAT and customer advocacy for Talkdesk.

San Francisco Bay Area

- Acted as an internal product specialist and consultant leading project implementation activities for new Talkdesk clients. Extracted customer business objectives, documented the functional and technical requirements, and created solutions with CCaaS best practices in mind to address client user stories.- Conducted demos of feature enhancements for new and existing customers. Partner with internal teams such as Product, Support, etc. to assure timely delivery of feature requests to help with customer-centric innovation.

Santa Barbara, California Area

- Actively researched the future technology demands of the autonomous driving industry by speaking with 20+ indsurty experts to understand market trends and direction. Analyzed the data to evaluate how the identified market direction and needs mapped to FLIR’s technology portfolio.- Made recommendations to FLIR's senior executive team that included research-backed market entry opportunities with an implementation plan, potential strategic partners, marketing and financial plans, as well as a risk assessment.

Uc Santa Barbara

- Assisted with the build and design of custom configuration lab equipment for Ph.D. students' materials lab projects. Maintained a focus on the design tradeoffs when satisfying critical conditions. - Developed expertise with tube & oven furnace maintenance, mechanical and diffusion pump maintenance, electron beam laser, plumbing, electrical, mechanics, and extensive lab hardware operations and safety procedures.

Ucsb

- Conceived, designed, built, and delivered test apparatus for thermal analysis of heat piping on satellite circuitry meeting strict specifications and guidelines.- Emulated defense industry design process with structured milestone accountability which included agile meetings, interim reports, and presentations with the sponsor.

Santa Barbara, California Area

- Led Alpha Tau Omega's Signature Philanthropy Event, Rally.- Raised over $12,000 for our non-profit organization sponsor, Greeks 4 Kids, during the 3-day event with over 1,000 participants and guests in attendance.

Santa Barbara

- Led our chapter to be awarded, for the first time nationally, with the most prestigious national accolade, 'True Merit'. This accolade is earned by the top 15% of chapters based on chapter operations that promote and forge success in academics, philanthropic outreach, and brotherhood.- Refined my public speaking abilities, professional communication, leadership skills, and time management through internal and external activities that included conducting weekly meetings, overseeing recruitment and budgets, and daily decision-making for a 125-member fraternity.

Santa Barbara, California Area

- Refined public speaking, communication, and leadership skills by leading campus tours, giving detailed academic counseling presentations, and participating in Q&A panels for audiences of parents and students of over 250 people.- Developed and conducted student programs on diversity, college transitioning, alcohol and drug use, getting involved, and academics that have helped broaden my cultural awareness when working with a team.

Bs Degree, Mechanical Engineering

Activities and Societies: Engineers Without Borders, Engineering Student Council- Earned my Bachelor of Science degree in Mechanical.

Technology Management Certificate, Technology Management Program

- The Technology Management Program is a robust set of entrepreneurship and technology leadership courses that aim to complement.

Master'S Degree, Technology Management

Intense, 9-month leadership program for engineers learning to lead teams, processes, and products.