At Pindrop, we are at the forefront of voice interaction security, helping businesses stay one step ahead of emerging threats like deepfakes and fraud. While voice biometrics are a key component of our solution, our platform offers a comprehensive approach to protecting against fraud in today’s digital landscape.In an era where multi-factor authentication is essential, we take a holistic approach by analyzing a wide range of real-time factors—such as voiceprints, phoneprints, device attributes, caller behavior, DTMF patterns, network and ANI validation, and audio anomalies. These critical signals enable us to distinguish between legitimate human callers and synthetic voices.Our patented technology is designed to detect even the most subtle signs of fraud, providing robust, proactive defense as generative AI and other threats continue to evolve. "Let’s pave the way to a safer, more secure digital world, where fraud and deepfakes are no match for trusted authentication."

Partnering with clients to provide engaging conversational outreach with AI-powered 2-way messaging campaigns (drive to site, drive to call) that ensure humanlike 1:1 conversations during the most pivotal moments in the member journey driving measurable results in engagement rates and business outcomes.

SuccessKPI's on-demand platform enables organizations to utilize artificial intelligence, machine learning, and automation to improve business outcomes and transform customer experiences. We help make transformation wish lists a reality by helping you knock down silos; making your data easy to consume and actionable; giving businesses, managers, and agents rapid access to accurate information; and enabling the actions needed to make critical business decisions.

Leveraged my CX experience and LivePerson's analytics and CTI technology to drive forward better customer conversations across voice and asynchronous messaging channels that resulted in lower agent attrition, increased response rates, and protected client data.

Driven by my passion to transform customer experiences and committed to ensuring my customers are providing their customers and potential new customers with the absolute best experience across all channels, voice and digital, while reaping the benefits of a strong ROI. Interactions Intelligent Virtual Assistant #IVA enables effortless conversations through voice or text so you can offer more choices, more self-service, and brand consistency across all channels to achieve customer care excellence.

As a consultative sales professional I was able to focus on helping to solve the business needs across my prospects and customers, and align these needs and objectives with Genesys solutions; industry-leading solutions that foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. A virtual and digital world has elevated customer experience (CX) to a key determinant factor in a company’s success or failure. CX experts are modernizing their approach to stay ahead of the game. We challenge you to discover where your company is in the CX Maturity model and to see if you are a CX Expert!

Managed and lead all efforts to identify, acquire and further penetrate assigned national accounts in the Healthcare vertical demonstrating vertical expertise and partnering with internal and external partners to provide strategic solutions to meet business objectives. Effectively explore key market drivers and engage with Executives and Business Unit Leaders to seize business and healthcare solution opportunities encompassing iOT and SaaS; probing underlying issues that suggest broader solutions and building on customer cues to obtain commitment to products, services, and solutions to gain the path forward.