Lead tactical and strategic efforts to promote positive experiences for garden guests and volunteers. Ensure smooth operation of special events for members and donors to support fundraising goals. Continuously improve organizational processes and workflow to efficiently utilize limited non-profit resources.- Established positive and effective communication among staff and organization leadership.- Recruited, trained, assigned schedules, and coached employees. -Empowered all staff by creating training plans to improve new employee onboarding and set clear expectations for job performance.- Analyzed and improved organizational process and workflow, employee and space requirements, and equipment layout; implemented changes when necessary.- Researched and implemented new ticketing and database software to streamline customer experience and enhance organizational efficiency.- Contribute operations information, data analysis, and recommendations to strategic plans and reviews; prepare and complete action plans; implement productivity and customer-service standards and resolve problems.

- Streamlined operations and increased sales by overseeing multiple Spec’s locations in Austin and providing effective training and mentoring for managers and staff.- Managed all aspects of projects, procurement, operational tasks, staff scheduling, and payroll.- Directed the opening of a prime Austin location, surpassing revenue goals.- Implemented effective SOP's leading to improved efficiency and profitability.- Exceeded sales goals consistently by training, motivating, mentoring, and providing feedback to staff members.

-Provided exceptional leadership and training to public-facing staff of one of the largest comic & game shops in the US, resulting in higher staff retention and customer satisfaction.-Created comprehensive training programs that led to a 20% growth in knowledge and sales abilities of all staff, resulting in increased revenue.-Created comprehensive operational guides, resulting in a decrease in errors and improved employee productivity. Enhanced store operations and profitability.-Developed eye-catching displays, increasing product visibility and sales by 20%. Enhanced customer experience and drove revenue growth.-Facilitated successful events, in store and offsite.

-Implemented new merchandising strategies, resulting in a 30% increase in sales and improved customer satisfaction.-Oversaw successful gaming events with 100% participant satisfaction rate through the use of multiple national gaming league tracking programs.

Led comprehensive staff training initiatives, facilitated payroll processes, coordinated supply orders, conducted weekly audits, and managed corporate and educator sales operations. Additionally, I acquired training in Merchandising Supervision and Inventory Management to enhance overall operational efficiency.