Laura Rich Email & Phone Number

↠ I’m a forward-thinking professional with 18+ years of progressive achievements and promotions, driving high-quality client experiences across benefits administration programs. ↠ As a hands-on leader and compassionate mentor, I work constructively with team members to find solutions and rescue troubled client relationships. By utilizing creative problem-solving, data-driven insights, cutting-edge technologies, and continuous learning, I constantly improve service delivery, mitigate risks, and ensure client delight.⬆ Key areas of specialization:Client Service Management / Benefits Administration / Creative Problem-Solving / HR / Health & Wellness Benefits Relationship Management / Project Management / Strategy / Service Delivery / Escalations / Communication Coaching / Mentoring / Process Improvement / Risk Mitigation / Implementation Tools / Emerging Technology 🏆 Selected highlights from my career:⭐ Earned a promotion to Director of Client Services at Empyrean Benefit Solutions, launching the TOPSS model (Technology and Operations Shared Services) to streamline the business model.⭐ Attained key business continuity goals through the mentorship of future leaders to build a personal succession plan, coordinating directly with senior executives.⭐ Led up to 30 pacesetting employees who received various accolades, all while managing and developing 4 future leaders to ensure a robust and business-aligned succession plan.⭐ Achieved the lowest attrition in any client service group (<6%) after ideating and integrating specialized strategies to improve operations, employee engagement, and retention. ⭐ Boosted retention rates by 100% for a book of business at Aon Hewitt, acting as an expert with annual enrollment, resource allocation, legislative impacts, and project planning and testing.⭐ Headed a cross-functional development and implementation team to roll out the first-to-market retirement management website to strategic clients at AIG VALIC.↠ In my free time, I enjoy writing (authored a YA fantasy novel series), apiculture (beekeeping), hobby farming, and gaming. I look forward to meeting you! 📧 You can reach me at lauramprich@gmail.com.

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  Indiana University Bloomington

  Bachelor Of Science In Sociology