Laura Sheets Email and Phone Number

I've been photographing under my LNS Photography business name for sometime, but I officially launched my online store in November 2023!

Social media manager and CFO at Project240sxRacecar (@project240sxracecar on Instagram).

The Administrative Supervisor combines the roles of Front Office Manager and Insurance Expert into one. With this move up to Administrative Supervisor, I will now be responsible for:*Managing front office logistics - all things from my Front Office Manager role go here!*Training operations for front office staff at four locations (and more as we grow) in the Denver-Metro area - along with creating, improving, and adapting current training materials to grow with our expanding business. This will include making training materials consistent for all locations so we have a uniform brand and message as we expand.*Coordinating insurance benefits and authorizations for patients at all four locations; including tracking, monitoring, and obtaining authorizations throughout a patient's course of treatment.*Coordinating and processing incoming patient referrals at all four locations; including tracking & monitoring trends to share with management and marketing.*Liaison for billing inquiries and issues at all four locations; including communication with management, billing entity, insurance companies, and patient to resolve any issues.*Clinic management support for all four locations; assisting with training, trends, and implementing policies & procedures for all staff.*Clinical operations consultant - working with the Director of Physical Therapy program, clinical managers of each location, and upper management to report trends and improve the therapy program at all four locations.*Administrative Superstar for all four of the Cherry Creek Wellness Center locations (with more on the way!) - from scanning to appointment scheduling, insurance verification & authorization, and all things in between!

The front office manager completes all the duties of the front office administrator, with additional duties as outlined below:*The go to person to help resolve patient conflict or questions in a timely and professional manner.*Assists the Director of the Physical Therapy program and Clinical Managers with interviewing, hiring, and training front office administrator candidates.*Assists the Clinical Manager with running staff meetings and providing ongoing staff training for developments related to HIPAA compliance, insurance processes, and office safety measures.*Provides training and training materials to all new front office administrators.*Updates and maintains current training materials and office procedures.*Completes bank deposit weekly, or as needed.*Communicates with external billing company to maintain current records on patients' insurance claims, denials, collections, credits/balances, and other billing related issues as needed.*Processes all mail related to insurance denials, payments, credentialing inquiries, and authorization issues then delegates to the proper person or department for any action items.*Monitors all front office staff to ensure accurate data entry, up to date training on any changes related to insurance or authorizations, compliance with HIPAA, and exceptional patient interactions.*Completes reviews with all front office staff.*Participates in manager meetings and upper level decision making relating to policy and procedure changes.*Peer mentoring with therapists to improve patient/therapist interactions, satisfaction, and patient retention.*Responsible for creating weekly front office staffing schedules to ensure adequate coverage at all locations.

The front office administrator is the face and voice of the company, while also providing the following support services to the patients, the physical and occupational therapists, clinical managers at multiple locations, and upper level management (CEO, CFO, COO, & human resources)*Greeting patients, answering phones, scheduling appointments*Verifying insurance benefits, collecting copays, obtaining and managing insurance authorizations, assisting with appealing insurance denials, understanding and explaining insurance benefits to patients, acting as a patient liaison to work with external billing company & answer billing and insurance questions.*Maintaining provider schedules at multiple clinic locations, maintaining electronic charts for over 1000 individual patients, maintaining accurate scanning/electronic filing into patient charts.*Office and supply ordering; event ordering/set up*Work with clinic manager and upper management on patient trends and satisfaction.*Work with marketing manager for marketing and patient trends and providing feedback and solutions to increase marketing impact*Tracking clinic productivity trends and providing insight to management on solutions to increase productivity.*Calling and tracking referred patients and maintaining relationships with referral sources.*Running payment log to reconcile missing payments and complete collections calls to patients.*Training new front office administrators, getting all paperwork signed and to human resources, setting up and providing training materials. Providing training to front office administrators and therapists on insurance rules and trends.*Assisting patients, medical offices, law offices, and patient care teams with accessing and obtaining records in a HIPAA compliant manner.*Maintaining HIPAA compliance for all patient records and completing annual HIPAA training courses.*CPR certification

• Promote the AEM Intakes brand in Colorado through car shows and social media feeds. • Provide information and demonstration, as well as recruit new projects for AEM to sponsor.• Produce automotive photo shoots to showcase and market the AEM brand.

Set up events from parties to photo shoots, social gatherings to car events. All aspects of creating a successful event from managing the guest list, setting up the catering, having a photographer to document the event, promoting the event, and helping run the event.

Oxotic Supercar Driving Experience• Managed front office through taking phone calls, setting up appointments and special events, checking customers in, purchasing supplies, completing financial reports, settling outstanding payments, managing social media channels, and maintaining cleanliness• Increased sales and customer retention by following up with customers and assisting with marketing promotions, leading to more than double the sales each month over the previous year’s sales• Led driving tours by maintaining a working knowledge of our $1.2+ million dollar vehicle fleet, introducing customers to vehicle controls prior to drives, ensuring customer safety in and around vehicles, and providing route guidance. • Photographed customers prior to drives during a professional photo shoot, utilized GoPro cameras during drives, managed file sharing system for customers via box.com, and created videos for our YouTube channel

• On assignment writer and photographer bringing readers stories and photos ranging from car rallies to racing • Interviewed a variety of subjects to bring the readership real life stories from the automotive world• Articles published in print for a readership of more than 30,000 in New York City and digitally for worldwide distribution

• Assisted the managing partner with planning, organizing, and executing a 9 day coast to coast, annual exotic car road rally• Managed travel details including flight reservations and hotel accommodations for 200+ participants and staff in 8 cities• Managed participant registration both online and in person, kept tracking system to minimize errors during travel, and managed all email communication with participants before and during the rally• Coordinated communication between staff, hotels, parking security, nightclubs, special events liaisons, and participants• Assisted with coordinating volunteers, media coverage of the rally, securing sponsorships, and managing social media• Prior to being hired to work for the team (February 2012), I was a volunteer on the rally, starting in June of 2011.

• Managed services for over 100 Medicaid clients on the Home and Community Based Services-Community Mental Health Supports waiver in the state of Colorado• Conducted intake assessments to ensure clients met the waiver guidelines• Maintained meticulous records for each client to ensure needs were being met appropriately and consistently• Visited clients within their homes on a regular basis to ensure services were being delivered appropriately and consistently• Assisted clients with accessing resources within the community to help maintain their independence • Networked with clients’ mental health providers, primary care physicians, family members, and community resources to ensure clients’ needs are met and clients remained independent within their homes• Regularly attended conferences and extended learning opportunities to remain up to date on Medicaid and other trends

Became an independent sales consultant for The Pampered Chef. Hosted and set up cooking and catalogue shows, attended trainings at the local and regional level, learned about new and current products & demonstrated products. Currently manage a home office to organize the business, set up shows, contact customers, etc.

Wash/detail customer cars, assist the shop with running for parts, dropping off and picking up cars, maintaining a clean shop. Also assist the shop with promotion at various car events around Colorado. 3zero3 recently partnered with Evolution Motorsports out of Arizona and I will be assisting the shop with promoting that brand.

[Contract shifted to Colorado Access on July 1, 2013]• Managed services for over 100 Medicaid clients on the Home and Community Based Services-Community Mental Health Supports waiver in the state of Colorado• Conducted intake assessments to ensure clients met the waiver guidelines• Maintained meticulous records for each client to ensure needs were being met appropriately and consistently• Visited clients within their homes on a regular basis to ensure services were being delivered appropriately and consistently• Assisted clients with accessing resources within the community to help maintain their independence • Networked with clients’ mental health providers, primary care physicians, family members, and community resources to ensure clients’ needs are met and clients remained independent within their homes• Regularly attended conferences and extended learning opportunities to remain up to date on Medicaid and other trends

Attended all Club Auto Colorado events, bartended, assisted with catering, promotion of Club Auto, built customer relations, assisted with planning events, assisted with clean up after events.

Advocate at a program for UNC students who needed a confidential place to go to report any assaults, rape, or domestic violence. As an advocate you would be on-call for a week at a time, participate in weekly meetings and de-briefings, attend trainings, participate in campus-wide awareness programs, do presentations in classrooms, get training for how to handle reporting a crime, and education about Colorado criminal law. Most importantly, as an advocate you were there to assist victims of crimes and give them resources in order to keep them safe.

Personal office assistant to the Head of the Design Technology program at the University of Northern Colorado. Kept track of student records, oversaw and tracked the theatre department budget of over $100,000, assisted with marketing current productions, created marketing materials for productions and conferences. Sat in on design meetings, assisted with purchasing, maintained a file tracking system for all books, videos, and materials in the office.