Responsible for strategic account management of select major North American clients representing a portfolio of $9+ M in annual revenue within e-commerce, mass, club, boutique, specialty, and discount retail channels.Build and maintain strong client relationships by partnering closely with client buyer teams to establish product and product line vision, design cohesive line concepts, and identify specific product line delivery needs designed to achieve stated financial objectives.Analyze market trends, competing brand strategies, and existing client data for opportunities to improve current and future client product line strategies.Generate new sales opportunities for clients by establishing plans and strategies for exclusive product access, special promotions, product line innovation, and product line expansion.

During my time in this role, I created and executed effective monthly business plans resulting in a 6.2% lift in volume, ranking my department #1 regionally and #7 corporately over last year. In addition, I developed comprehensive tools in order to track department specific consumer behavior. As a result, I was able to identify and then target particular shopping habits. By the end of my time in this position, I knew where 46% of my profit came from. It was with these tools that I was able to take my department's customer service to the next level and was recognized with two quarterly store awards.• Educate, train, and promote future company and business leaders.• Partner with in-store and regional teams to successfully plan and execute volume-driving events.• Execute effective community outreach to target potential consumers for various events including partnership events with non-profit organizations.

• Set and achieve sales goals on a daily basis.• Enrich customer experience with a high level of customer service and product knowledge.• Use an appointment style selling approach to increase volume and drive personal business.• Develop and maintain relationships with both customers and other employees by using strategies such as cross selling and team selling throughout the store to ensure the best customer service.

• Analyzed daily, monthly, and quarterly reports in order to better department sales and exceed goals.• Gained knowledge of management roles by leading a team of 12 part-time and full-time employees.• Built a clientele of over 25 regular customers, receiving an internship award for number of appointments set during Anniversary Sale.• Educated customers and clients about product and services offered.• Gained knowledge about company standards and expectations.• Acquired working knowledge of various departments and positions within the company such as Loss Prevention, Visual Merchandising, Store Manager, Human Resources, and Regional Merchandiser.