• Led business testing efforts for the new scheduling module system, identifying defects and working with the Product Owner to resolve issues promptly.• Acted as the primary point of contact for workforce management within the UK, overseeing alignment with global configuration and driving improvements in processes and ways of working.• Developed and delivered tailored training and support programmes to meet the unique needs of clinic operations, enhancing user adoption and system utilisation.• Analysed workforce utilisation data to identify trends and inefficiencies, providing actionable insights and driving the development of action plans to optimise scheduling, reduce staffing costs, and improve employee wellbeing.• Managed a team of two employees, overseeing daily operations, ensuring alignment with company objectives, and fostering a collaborative, high-performance culture to drive productivity and meet key business goals.• Coordinated systems upgrades, providing training and support to relevant stakeholders across various brands, practices, and sites.

• Played a key role in shaping and defining the District Resource Manager role, a brand-new position, collaborating with leadership to establish responsibilities, processes, and goals from the ground up.• Managed and coordinated clinic resources across the Kent area, ensuring optimal staffing levels for Emergency Care Clinics.• Reviewed and optimised clinic rotas to deploy permanent staff in a fair, commercially viable manner, while filling remaining shifts with locum vets and nurses.• Initiated and developed tools for tracking annual leave usage, enabling staff to take leave without impacting clinic operations, prioritising employee wellbeing.• Implemented efficient rota patterns for clinics, improving staff satisfaction and operational efficiency.• Built strong communication and relationships with over 100 locum staff, ensuring seamless operations and coverage.

• Spearheaded the implementation of new scheduling software, significantly reducing manual data entry and the reliance on multiple spreadsheets.• Transformed the engagement model for resource management, redefining processes and workflows to increase efficiency and streamline interactions across teams.• Worked closely with internal stakeholders to identify gaps in existing practices and implemented innovative solutions that shifted the role’s focus, leading to cost savings, increased productivity and improved stakeholder and client satisfaction.• Oversaw an annual resourcing budget in excess of £400K, ensuring cost-effective management of resources and expenditures.• Successfully scheduled and contracted over 100 resources, including internal staff and external freelancers, across more than 300 Executive Education programmes.• Collected and analysed data for headcount and expenditure forecasting, providing actionable insights for future resource planning.• Managed effective resourcing for Executive Education, supporting both Custom and Open programmes across face-to-face, hybrid, and virtual formats.• Acted as the central point of contact for all resourcing requests, collaborating with stakeholders at various levels to gather information and resolve resourcing conflicts.

• Led a team of 18 Programme Managers and 7 Programme Administrators in the execution and management of global Executive Education programmes, ensuring the delivery of world-class experiences.• Managed recruitment and talent management for Programme Managers and Programme Administrators, ensuring the right fit for the roles and team culture.• Redesigned the induction process for Programme Managers and Programme Administrators to ensure it was concise, engaging, and aligned with the organisation’s goals, improving onboarding and ramp-up time.• Set SMART annual development and learning objectives, empowering direct reports to take ownership of their career growth through a coaching approach.• Fostered team efficiency by optimising workflows and streamlining processes, driving the successful delivery of programmes globally.• Led continuous improvement initiatives, introducing centralised toolkits and on-brand collateral, and refining processes to enhance feedback collection and improve appraisal systems.

• Delivered an exceptional customer experience for participants attending London Business School's world-class Management and Leadership programmes, overseeing all aspects of their programme journey.• Project managed over 100 Executive Education Open Programmes, ensuring seamless execution from participant arrival to post-programme activities, serving as the first point of contact and key liaison throughout their experience.• Coordinated logistics, administration, on-campus experience, and follow-up activities to ensure a smooth, engaging experience for all participants.• Managed budgets of up to £250K, per programme, ensuring cost-effective delivery without compromising quality or participant satisfaction.

Contributed to participant recruitment and retention by providing excellent customer care, support and motivation to enquirers and participants, pre, during and post event.• Effective administration of third-party running events including Flora London Marathon and ING New York Marathon.• Responsible for increasing the fundraising totals by encouraging participants to achieve and sometimes exceed their fundraising targets, offering fundraising techniques and having difficult conversations with participants who were reluctant to fundraise.• Achievements including doubling the number of participants in the BUPA Great North Run from 500 to 1000, with income targets exceeding £250,000.• Flora London Marathon income increased by 50%, exceeding £900,000, and ING New York Marathon income exceeded £140,000.