Laurel Cunningham Email & Phone Number

Westminster, Colorado, United States

Own the full customer implementation process, taking the lead on the customer relationship from post-sales through customer deployment. Lead complex implementation projects, driving real improvement in customer operations through our software.Serve as a primary technical point of contact for the customer during implementation, managing customer expectations and ensuring high-level customer satisfactionUnderstand and communicate project resourcing requirements and prioritizationAct as a proactive and organized project manager, guiding new clients through the implementation process and shortening time-to-valueAct as the liaison between customers and KPA during implementation to prioritize issues, elicit feedback, and present customers with new opportunitiesActively manage and prioritize multiple customers with competing needs and varying processesExecute customer-facing training sessions and webinars to provide training and communicate product enhancementsStrengthen position as product expert by engaging with product, development and content teams actively seeking deeper product understanding

Louisville, Colorado, United States

Liaison providing premier client service with self-directed retirement plans. In-depth consultation in different types of retirement plans, types of investments/assets, IRS rules/regulations and asset management.Provide clients with memorable and personalized interactions, leaving a positive and lasting impression.

Fort Collins, Colorado Area

Project implementation consultant.Develop project implementation plan, track and deploy start-up procedures and deliverables according to established department methodologies.Manage full process and expectations in implementation: analysis, configuration, validation and training necessary in initial scope of assigned accounts while providing best practices and compliance education. Integrations with Vantage, ADP Recruiting Management, RPO, 3rd Party partners and other ADP systems.

Colorado Springs,Denver And Northern Colorado

Supported and maintained high level of client relations for over 200 merchant accounts serving as primary liaison and business consultant for credit card loyalty program. Fully managed retention and expansion of customer portfolios, focusing on increasing product penetration, profitability and client satisfaction through program awareness and providing solution oriented resolutions.

Louisville, Co

Interfaced as daily primary liaison between organization, financial institutions, Independent Sales Organizations and product vendors to facilitate and improve effective communications.Facilitated negotiations, pricing, conversions, interchange and platform issues, terminal specifications and applications, risk and compliance. Proficient knowledge of merchant bankcard operations and transaction-processing requirements for bankcard authorization and draft capture, including PCI DSS, Debit, Credit, Internet Transactions, Gift Card and Merchant Services.