Laurel Hale Email & Phone Number

Santa Clara, Ca, Us

Developing great documentation for the ServiceNow mobile applications, which is published to docs.servicenow.com.

Santa Clara, California, Us

Documenting Cloudera Data Warehouse service for both public and private cloud platforms. Have documented Hive, parts of Impala, and the two hosted workload analysis tools Workload XM, and Navigator Optimizer. Working in a DITA environment that publishes content to docs.cloudera.com

Documented the Data Governance solutions, Atlas and Falcon, and the Data Access components Hive, HCatalog, HBase, and Tez. Developed content in a DocBook 5 environment that published content to http://docs.hortonworks.com/index.html (worked on versions HDP 2.2.4 through 2.4.0). Note that Hortonworks merged with Cloudera on Jan. 3, 2019.

Foster City, California, Us

Documented merchant fraud management services at Visa. This includes Decision Manager, the fraud detection software service. Also documented the public APIs for integrating payer authentication (3D Secure) and address verification/export compliance with your payment processing gateway. I produced developer guides, planning guides, user guides, and online help.

Redmond, Washington, Us

Documenting security features and monitoring environment of the Xbox LIVE platform. Specifically, focusing on HIDS and SIEM solutions.

Redmond, Washington, Us

SQL Server 2011 -- Created specifications for audience-focused guides (i.e. developer guides, administration guides, solution guides, etc.)

Redmond, Washington, Us

Microsoft Surface -- Surface is a large form factor multi-input touch device. Updated the administrator's guide for V2.

Redmond, Washington, Us

Managed the Access, Excel, and SharePoint Business Intelligence Support subwebs and technical writing teams for Office.com.Some key results:Used search engine optimization (SEO) and web traffic pattern analysis to reduce dissatisfactory page views for Excel content by 50%.Launched 2 successful blogging efforts for Access and Excel power users that exceeded org engagement goal by 150%Increased video content by 30% in all three subwebs over two-year period in response to customer demand.Moved teams from quarterly to continuous content updates, requiring adoption of an Agile scheduling model.Led team from text only to mix of multimedia (videos, podcasts, and interactive content), social media (Facebook, blogs, LinkedIn groups, forums), and text content.

Redmond, Washington, Us

Managed the SQL Server Database Engine Performance and Security content team which delivered content to two Microsoft sites: TechNet and MSDN (Microsoft Developer Network).Some key results:Designed / implemented security review process for SQL Server Books Online (30,000 + topics) across SQL Server content organization (40 + writer group distributed across 5 teams); achieved 100% security review complete status on time, satisfying product release criteria.Partnered with Microsoft Engineering Excellence to develop "Trustworthy Computing for Content Publishers" internal training class offered across entire company.Coached editor to step into lead role; coached developer to transition into writer role.

Redmond, Washington, Us

Wrote conceptual, how-to, training, and reference content for Microsoft SQL Server performance tools. Included architecting content set for the new feature SQL Server 2005 Database Tuning Advisor and its corresponding tutorial.

Austin, Texas, Us

Project lead for Database Security documentation team (working knowledge of SSL, TLS, Kerberos, Oracle Net, LDAP, HTTP, OCI, JDBC, JSSE, SQL, PL/SQL, Java).TARGET AUDIENCES: network security administrators, system administrators, DBAs, application developers, business decision makers.Some key results:ORACLE ADVANCED SECURITY ADMINISTRATOR'S GUIDE -- This guide documented the add-on security features for databases deployed in networked environments.ORACLE DATABASE ENTERPRISE USER ADMINISTRATOR'S GUIDE -- This guide documented the feature that enables storage of database user accounts in an LDAP directory.ORACLE DATABASE SECURITY GUIDE -- This guide pulled together all of the security feature configuration / adminstration information for the security features that ship with Oracle "out of the box." Architected the first version of this guide.Managed writing, production, and archiving for 15 transparent gateway guides authored in Israel.

Austin, Texas, Us

Writer on the Oracle9i Application Server documentation team when it was a V1 product. (Working knowledge of HTTP, HTTPS, SSL, SQL, PL/SQL, Java, Apache Web Server, Perl.)TARGET AUDIENCES: system administrators, DBAs, network administrators, application developers, business decision makers.Some key results:ORACLE9i APPLICATION SERVER OVERVIEW GUIDE -- Created first version of this overview that told the "story" of the new Oracle Application Server, based on Apache.ORACLE9i APPLICATION SERVER QUICK TOUR -- A graphical overview of the server embedded in an HTML framework. Managed the vendor graphics team, co-authored, and managing editor of project.ORACLE9i APPLICATION SERVER SECURITY GUIDE -- A middle-tier security configurtion guide, involving coordinating work of 8 writers and technical reviews from 15 + development teams.

Austin, Texas, Us

Writer on the Application Integration and Telecommunications Vertical documentation team in Oracle CRM Applications group. Oracle3i CRM applications were V1 of the Oracle Front Office application suite.TARGET AUDIENCES: system administrators, DBAsSome key results:ORACLE3i CRL - FINANCIALS USER GUIDE, INSTALLATION & IMPLEMENTATION GUIDE -- A version of the Oracle Assets application module specifically designed for telecommunications providers.ORACLE3i CRL - SUPPLYCHAIN USER GUIDE, INSTALLATION & IMPLEMENTATION GUIDE -- A middleware piece that integrated 7 Oracle Application modules (assets, purchasing, inventory, payables, general ledger, HRMS, and projects). Specifically designed to track telecommunication network assets.ORACLE3i SERVICE FOR COMMUNICATIONS USER GUIDE, INSTALLATION & IMPLEMENTATION GUIDE -- An application designed to track service requests for telecommunications providers.

Certificate, Technical Writing

Ma, English

Ba, English