Senior Staff Technical Writer
CurrentDeveloping great documentation for the ServiceNow mobile applications, which is published to docs.servicenow.com.
Aug 2021 - Present
AeroLeads people directory · profile
Laurel Hale Email & Phone Number
Sr. Staff Technical Writer at ServiceNow
at
ServiceNow
1 work email found
@servicenow.com
6 phones found area 650, 805, 925, and 800
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Sr. Staff Technical Writer at ServiceNow
Location
Santa Clara, California, United States
Company size
Who is Laurel Hale? Overview
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Quick answer
Laurel Hale is listed as Sr. Staff Technical Writer at ServiceNow at ServiceNow, a company with 5 employees, based in Santa Clara, California, United States. AeroLeads shows a work email signal at servicenow.com, phone signal with area code 650, 805, 925, 800, and a matched LinkedIn profile for Laurel Hale.
Laurel Hale previously worked as Senior Staff Technical Writer at Servicenow and Senior Staff Technical Writer at Cloudera. Laurel Hale holds Certificate, Technical Writing from University Of California, Berkeley.
Company email context
Email format at ServiceNow
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{first}.{last}@servicenow.com
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AeroLeads found 1 current-domain work email signal for Laurel Hale. Compare company email patterns before reaching out.
Profile bio
About Laurel Hale
Results-driven technical content strategist, demonstrating expertise in technical writing, project management, and people management at Fortune 500 software companies. Consistently leverages opportunities that establish content as a market differentiator and customer retention tool. Highly effective manager who inspires quality and results through support and recognition. Recognized by Senior Management as a savvy negotiator, for creating a cooperative environment, and for monitoring project details while staying focused on organizational goals.Stellar writer who can turn highly technical geek-speak into simple, clear prose.Specialties: -- Project Management / Scheduling / Deadline Management-- People Management / Mentoring-- Information Architecture-- Cross-Functional Team Collaboration / Leadership-- IT Pro / Developer Audience Writing-- Concurrent Projects / Content Management-- Change Management-- Web / Customer Feedback Analysis
Listed skills include Content Management, Mentoring, Information Architecture, Change Management, and 25 others.
Current workplace
Laurel Hale's current company
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Servicenow
13 roles · 28 years
Laurel Hale work experience
A career timeline built from the work history available for this profile.
Senior Staff Technical Writer
Documenting Cloudera Data Warehouse service for both public and private cloud platforms. Have documented Hive, parts of Impala, and the two hosted workload analysis tools Workload XM, and Navigator Optimizer. Working in a DITA environment that publishes content to docs.cloudera.com
Apr 2016 - Jul 2021
Senior Technical Writer
Cloudera (Formerly Hortonworks)
Documented the Data Governance solutions, Atlas and Falcon, and the Data Access components Hive, HCatalog, HBase, and Tez. Developed content in a DocBook 5 environment that published content to http://docs.hortonworks.com/index.html (worked on versions HDP 2.2.4 through 2.4.0). Note that Hortonworks merged with Cloudera on Jan. 3, 2019.
Mar 2015 - Mar 2016
Senior Technical Writer
Documented merchant fraud management services at Visa. This includes Decision Manager, the fraud detection software service. Also documented the public APIs for integrating payer authentication (3D Secure) and address verification/export compliance with your payment processing gateway. I produced developer guides, planning guides, user guides, and online.
Feb 2012 - Mar 2015
Technical Writer 3 -- Xbox Live (Contract)
Documenting security features and monitoring environment of the Xbox LIVE platform. Specifically, focusing on HIDS and SIEM solutions.
Oct 2011 - Feb 2012
Technical Writer 3 / Information Architect -- Sql Server (Contract)
SQL Server 2011 -- Created specifications for audience-focused guides (i.e. developer guides, administration guides, solution guides, etc.)
Jan 2011 - Apr 2011
Technical Writer 3 -- Surface (Contract)
Microsoft Surface -- Surface is a large form factor multi-input touch device. Updated the administrator's guide for V2.
Sep 2010 - Jan 2011
Content Publishing Manager 2 -- Microsoft Office Access, Excel, & Sharepoint Bi
Managed the Access, Excel, and SharePoint Business Intelligence Support subwebs and technical writing teams for Office.com.Some key results:Used search engine optimization (SEO) and web traffic pattern analysis to reduce dissatisfactory page views for Excel content by 50%.Launched 2 successful blogging efforts for Access and Excel power users that exceeded.
Jan 2008 - May 2010
Content Publishing Manager--Microsoft Sql Server Security & Performance
Managed the SQL Server Database Engine Performance and Security content team which delivered content to two Microsoft sites: TechNet and MSDN (Microsoft Developer Network).Some key results:Designed / implemented security review process for SQL Server Books Online (30,000 + topics) across SQL Server content organization (40 + writer group distributed across.
Dec 2005 - Jan 2008
Technical Writer -- Microsoft Sql Server Performance Tools
Wrote conceptual, how-to, training, and reference content for Microsoft SQL Server performance tools. Included architecting content set for the new feature SQL Server 2005 Database Tuning Advisor and its corresponding tutorial.
Sep 2004 - Dec 2005
Principal Writer--Oracle Database Security Features
Project lead for Database Security documentation team (working knowledge of SSL, TLS, Kerberos, Oracle Net, LDAP, HTTP, OCI, JDBC, JSSE, SQL, PL/SQL, Java).TARGET AUDIENCES: network security administrators, system administrators, DBAs, application developers, business decision makers.Some key results:ORACLE ADVANCED SECURITY ADMINISTRATOR'S GUIDE -- This.
2001 - 2004
~3 yrs
Senior Writer -- Oracle Application Server
Writer on the Oracle9i Application Server documentation team when it was a V1 product. (Working knowledge of HTTP, HTTPS, SSL, SQL, PL/SQL, Java, Apache Web Server, Perl.)TARGET AUDIENCES: system administrators, DBAs, network administrators, application developers, business decision makers.Some key results:ORACLE9i APPLICATION SERVER OVERVIEW GUIDE.
2000 - 2001
~1 yr
Technical Writer -- Oracle Crm Applications Telecom Verticals
Writer on the Application Integration and Telecommunications Vertical documentation team in Oracle CRM Applications group. Oracle3i CRM applications were V1 of the Oracle Front Office application suite.TARGET AUDIENCES: system administrators, DBAsSome key results:ORACLE3i CRL - FINANCIALS USER GUIDE, INSTALLATION & IMPLEMENTATION GUIDE -- A version of the.
1998 - 2000
~2 yrs
Team & coworkers
Colleagues at ServiceNow
Other employees you can reach at servicenow.com. View company contacts for 5 employees →
JC
Joselyn Chou
Colleague at Servicenow
Singapore, Singapore
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AG
Aaron Goulet
Colleague at Servicenow
Seattle, Washington, United States, United States
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JD
John Duker
Colleague at Servicenow
Kansas City Metropolitan Area, United States, United States
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LH
Larose H.
Colleague at Servicenow
United States, United States
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DC
Dontavius C.
Colleague at Servicenow
Houston, Texas, United States, United States
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MY
Michael Yeack
Colleague at Servicenow
Santa Monica, California, United States, United States
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JE
Johnson Edward
Colleague at Servicenow
Mountain View, California, United States, United States
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DT
Divyajyothi Tuduma
Colleague at Servicenow
San Diego, California, United States, United States
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CH
Craig Hartman
Colleague at Servicenow
Greater Chicago Area, United States, United States
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SG
Sapna Goel
Colleague at Servicenow
Santa Clara, California, United States, United States
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Joselyn Chou
Colleague at Servicenow
Singapore, Singapore
View →
AG
Aaron Goulet
Colleague at Servicenow
Seattle, Washington, United States, United States
View →
JD
John Duker
Colleague at Servicenow
Kansas City Metropolitan Area, United States, United States
View →
LH
Larose H.
Colleague at Servicenow
United States, United States
View →
DC
Dontavius C.
Colleague at Servicenow
Houston, Texas, United States, United States
View →
MY
Michael Yeack
Colleague at Servicenow
Santa Monica, California, United States, United States
View →
JE
Johnson Edward
Colleague at Servicenow
Mountain View, California, United States, United States
View →
DT
Divyajyothi Tuduma
Colleague at Servicenow
San Diego, California, United States, United States
View →
CH
Craig Hartman
Colleague at Servicenow
Greater Chicago Area, United States, United States
View →
SG
Sapna Goel
Colleague at Servicenow
Santa Clara, California, United States, United States
View →
3 education records
Laurel Hale education
Certificate, Technical Writing
University Of California, Berkeley
Ma, English
California Polytechnic State University-San Luis Obispo
Ba, English
California Lutheran University
FAQ
Frequently asked questions about Laurel Hale
Quick answers generated from the profile data available on this page.
What company does Laurel Hale work for?
Laurel Hale works for ServiceNow.
What is Laurel Hale's role at ServiceNow?
Laurel Hale is listed as Sr. Staff Technical Writer at ServiceNow at ServiceNow.
What is Laurel Hale's email address?
AeroLeads has found 1 work email signal at @servicenow.com for Laurel Hale at ServiceNow.
What is Laurel Hale's phone number?
AeroLeads has found 6 phone signal(s) with area code 650, 805, 925, 800 for Laurel Hale at ServiceNow.
Where is Laurel Hale based?
Laurel Hale is based in Santa Clara, California, United States while working with ServiceNow.
What companies has Laurel Hale worked for?
Laurel Hale has worked for Servicenow, Cloudera, Cloudera (Formerly Hortonworks), Visa, and Microsoft.
Who are Laurel Hale's colleagues at ServiceNow?
Laurel Hale's colleagues at ServiceNow include Joselyn Chou, Aaron Goulet, John Duker, Larose H., and Dontavius C..
How can I contact Laurel Hale?
You can use AeroLeads to view verified contact signals for Laurel Hale at ServiceNow, including work email, phone, and LinkedIn data when available.
What schools did Laurel Hale attend?
Laurel Hale holds Certificate, Technical Writing from University Of California, Berkeley.
What skills is Laurel Hale known for?
Laurel Hale is listed with skills including Content Management, Mentoring, Information Architecture, Change Management, Scheduling, Deadline Management, Cross Functional Team Leadership, and Writing.
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