• Responsible for strategic client engagement in global Fortune 500 accounts• New Hire Mentor• A member of the New Hire training team responsible for creating and delivering new hire training sessions as well as best practice trainings for continued professional development• Q3 2020 – CSM Global Sales recognition• Bold at Work week Client Award recipient• Winner of the 2020 Client Award

• Serve as the lead point of contact for all customer account management matters• Build and maintain strong, long-lasting client relationships and develop trusted advisor relationships with key accounts• Ensure the timely and successful delivery of our solutions according to customer needs and objectives• Clearly communicate and present the progress of monthly/quarterly initiatives to internal teams• Develop new business with existing clients and/or identify areas of improvement• Forecast and track key account metrics• Prepare reports on account status• Collaborate with business development and overseas teams to identify growth opportunities• Assist with challenging client requests or issue escalations as needed• Project Management in a start up environment• Content creation and implementation• New Hire Training Program Lead•Chat Bot/ AI Development Program

• Conducting personalized, interactive training/onboarding sessions to C-level executives so that they may gain optimal value from the products and services provided via Gartner portal and associated tools• Liaise with client account teams to assist with ensuring customized client engagement opportunities• Responsible for delivering access to top-notch information technology research and advisory services to executives• Maintaining internal and external relationships in order to drive growth and increase retention• Responsible for consistently delivering each client with a value greater than their initial investment• Managing unique client profiles and accounts• Aligned to unique Department of Defense, Department of Justice, and other sensitive government accounts and aiding in the creation of the global DoD/ DoJ initiative• Assistance in training new hires• Creation and implementation of global incentive strategy• Value Selling Certified