Customer Success Manager Iii
Current
Jul 2022 - Present
AeroLeads people directory · profile
Lauren Conner Email & Phone Number
Customer Success Manager III
at
Forrester
1 work email found
@forrester.com
LinkedIn matched
✓ Verified Jul 2026
4 data sources
Profile completeness 100%
Current company
Role
Customer Success Manager III
Location
Richmond, Virginia, United States
Company size
Who is Lauren Conner? Overview
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Quick answer
Lauren Conner is listed as Customer Success Manager III at Forrester, a with 2069 employees, based in Richmond, Virginia, United States. AeroLeads shows a work email signal at forrester.com and a matched LinkedIn profile for Lauren Conner.
Lauren Conner previously worked as Market Strategy, Senior Specialist at Salesforce and Customer Success Manager II - Strategic Enterprise at Forrester. Lauren Conner holds Bachelor Of Arts (B.A.), Communication Studies // Minor, Psychology from Christopher Newport University.
Company email context
Email format at Forrester
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{first_initial}{last}@forrester.com
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Profile bio
About Lauren Conner
Empowered customers are changing the world, the economy, and business. Tech-abled and digitally savvy, customers expect consistent and high-value experiences, and they don’t care if building and delivering these experiences is hard or complex.Companies must reinvent themselves to be truly competitive. Yet getting everyone on the same page isn’t so simple -- it requires the real and hard work of changing company operations. Companies that rally around their customers and adapt to a customer-led market will succeed.Specialties: Working with Forrester’s analyst and consulting teams, I help businesses develop customer-obsessed-strategies that drive growth.
Listed skills include Event Planning, Customer Service, Microsoft Word, Powerpoint, and 21 others.
Current workplace
Lauren Conner's current company
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Forrester
6 roles · 11 years
Lauren Conner work experience
A career timeline built from the work history available for this profile.
Market Strategy, Senior Specialist
Aug 2021 - Jul 2022
Customer Success Manager Ii - Strategic Enterprise
Jul 2021 - Aug 2021
Customer Success Manager I - Strategic Enterprise
• Responsible for strategic client engagement in global Fortune 500 accounts• New Hire Mentor• A member of the New Hire training team responsible for creating and delivering new hire training sessions as well as best practice trainings for continued professional development• Q3 2020 – CSM Global Sales recognition• Bold at Work week Client Award recipient• Winner of the 2020 Client Award
Apr 2019 - Jul 2021
Customer Success
• Serve as the lead point of contact for all customer account management matters• Build and maintain strong, long-lasting client relationships and develop trusted advisor relationships with key accounts• Ensure the timely and successful delivery of our solutions according to customer needs and objectives• Clearly communicate and present the progress of monthly/quarterly initiatives to internal teams• Develop new business with existing clients and/or identify areas of improvement• Forecast and track key account metrics• Prepare reports on account status• Collaborate with business development and overseas teams to identify growth opportunities• Assist with challenging client requests or issue escalations as needed• Project Management in a start up environment• Content creation and implementation• New Hire Training Program Lead•Chat Bot/ AI Development Program
2018 - 2019
~1 yr
New Client Engagement Specialist
• Conducting personalized, interactive training/onboarding sessions to C-level executives so that they may gain optimal value from the products and services provided via Gartner portal and associated tools• Liaise with client account teams to assist with ensuring customized client engagement opportunities• Responsible for delivering access to top-notch information technology research and advisory services to executives• Maintaining internal and external relationships in order to drive growth and increase retention• Responsible for consistently delivering each client with a value greater than their initial investment• Managing unique client profiles and accounts• Aligned to unique Department of Defense, Department of Justice, and other sensitive government accounts and aiding in the creation of the global DoD/ DoJ initiative• Assistance in training new hires• Creation and implementation of global incentive strategy• Value Selling Certified
2016 - 2018
~2 yrs
Team & coworkers
Colleagues at Forrester
Other employees you can reach at forrester.com. View company contacts for 2069 employees →
PR
Pavan Rajput
Colleague at ForresterSingapore
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HA
Henny Auer
Colleague at ForresterGreater Bielefeld Area, Germany
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曾
曾文聪
Colleague at ForresterZhanjiang, Guangdong, China
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HM
Himba Malambo
Colleague at ForresterWest Midlands, England, United Kingdom
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DC
Doris Camacho
Colleague at ForresterBolivia, Plurinational State Of
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BF
Brandon Farnell
Colleague at ForresterDetroit Metropolitan Area, United States
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MK
Masami Kashiwagi
Colleague at ForresterTokyo, Japan
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AR
Alma Rey
Colleague at ForresterFederal District, Venezuela, Bolivarian Republic Of
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CC
Chukwuemeka Christian
Colleague at ForresterNigeria
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TB
Tar Boy
Colleague at ForresterNew York City Metropolitan Area, United States
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Pavan Rajput
Colleague at ForresterSingapore
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HA
Henny Auer
Colleague at ForresterGreater Bielefeld Area, Germany
View →
曾
曾文聪
Colleague at ForresterZhanjiang, Guangdong, China
View →
HM
Himba Malambo
Colleague at ForresterWest Midlands, England, United Kingdom
View →
DC
Doris Camacho
Colleague at ForresterBolivia, Plurinational State Of
View →
BF
Brandon Farnell
Colleague at ForresterDetroit Metropolitan Area, United States
View →
MK
Masami Kashiwagi
Colleague at ForresterTokyo, Japan
View →
AR
Alma Rey
Colleague at ForresterFederal District, Venezuela, Bolivarian Republic Of
View →
CC
Chukwuemeka Christian
Colleague at ForresterNigeria
View →
TB
Tar Boy
Colleague at ForresterNew York City Metropolitan Area, United States
View →
1 education record
Lauren Conner education
FAQ
Frequently asked questions about Lauren Conner
Quick answers generated from the profile data available on this page.
What company does Lauren Conner work for?
Lauren Conner works for Forrester.
What is Lauren Conner's role at Forrester?
Lauren Conner is listed as Customer Success Manager III at Forrester.
What is Lauren Conner's email address?
AeroLeads has found 1 work email signal at @forrester.com for Lauren Conner at Forrester.
Where is Lauren Conner based?
Lauren Conner is based in Richmond, Virginia, United States while working with Forrester.
What companies has Lauren Conner worked for?
Lauren Conner has worked for Forrester, Salesforce, Sumup, and Gartner.
Who are Lauren Conner's colleagues at Forrester?
Lauren Conner's colleagues at Forrester include Pavan Rajput, Henny Auer, 曾文聪, Himba Malambo, and Doris Camacho.
How can I contact Lauren Conner?
You can use AeroLeads to view verified contact signals for Lauren Conner at Forrester, including work email, phone, and LinkedIn data when available.
What schools did Lauren Conner attend?
Lauren Conner holds Bachelor Of Arts (B.A.), Communication Studies // Minor, Psychology from Christopher Newport University.
What skills is Lauren Conner known for?
Lauren Conner is listed with skills including Event Planning, Customer Service, Microsoft Word, Powerpoint, Time Management, Leadership, Retail, and Teamwork.
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