Lauren Gregory Email & Phone Number

Charlotte Metro

Charlotte, North Carolina, United States

Set clear objectives and expectations to drive a consistent store experience and ensure excellent operational and visual standardsFoster a culture of strong communication and teamwork in order to ensure a seamless balance of operational, visual and customer priorities and to facilitate problem-solvingQuickly embraced the Tecovas culture and championed the core value of "It Takes Each of Us and All of Us"In store created a culture of consistent praise. Coached and inspired other Store Managers to better celebrate their teamsAnalyze sales and product to identify and interpret business opportunities for the store, customer, and marketTraveling to locations to assist in high volume and traffic events, training new store managersTraveling to new markets to recruit talent for new store locations, partnering with corporate recruiting to develop retail recruitment strategies and capture talent in new marketsPartnered directly with the product team for customer feedback regarding current and future product during monthly meetings as a member of their fleet advisory committee

Charlotte, North Carolina, United States

Charlotte Metro

Charlotte, North Carolina

Opened Charlotte location and was promoted from associate store manager in April 2017. Lead a team of part-time and full-time associates to increase sales volume in fiscal 2017 & 2018, and trending flat in 2019 until close of store. Consistently encourage positive selling behaviors, driving a 30% lift in conversion in fiscal 2018 and remaining flat in 2019, and scoring above 80 on all secret shops in 2017-2019Charlotte was the benchmark of visual standards for the fleet, frequently worked with the VP of Visual Merchandising to improve the visual customer experience across all storesCoached associates to relationship building, resulting in a 25-30% return client business each monthDeveloped the management training program and facilitated its rollout company wide, training new managers in various roles in 2017-2019Selected to be a part of store manager task force, traveling to multiple locations to assist in times of transition, train new managers, and to support leaders during 2018-2019

Charlotte, North Carolina Area

Charlotte Metro

Sales Manager of Men's, Home, Bridal, and Mattresses from October 2013-January 2014. Sales Manager of Ready to Wear, Intimate Apparel, and Millennial from January 2014-September 2015. Sales Manager of Cosmetics/Fragrances, Handbags, Fashion Jewelry, Fine Jewelry, and Fashion/Fine Watches from September 2015-November 2016• Responsible for driving sales in Macy’s signature businesses, by leading and motivating a team of full and part time associates to meet sales goals• Selected as one of twenty High Potential Executives for the Carolinas district

Sales Supervisor of Women's Shoes and Millennial departments.

Provide in-depth customer service by sharing product knowledge, maintain department appearance and merchandise stock, open and close registers, cashier duties, managed special requests and orders made by customers, assisted manager with ordering stock, assisted in filling and shipping online orders. Responsible for meeting daily and weekly sales goals.

Assisted with office procedures, managed accounts with vendors, and answered telephones. Other responsibilities as given.

Assist the marketing department with a children's interactive play area.

Opened and closed registers, assisted with opening and closing of store, maintained store appearance, assisted customers with questions and problems. Preparing clothing for sales floor. Responsible for meeting daily sales goals.

Assisted in opening and close of store, operating register, customer interaction and service. merchandised the window displays according to corporate directions. Responsible for selling company credit card to weekly goals.

Bachelor'S Degree, History

Activities and Societies: Chi Omega Fraternity

Education record

Diploma

Activities and Societies: Family, Career, and Community Leaders of America, Junior Classical League