Lauren Mattern Email & Phone Number

Bozeman, Montana, United States

Bozeman, Montana, United States

-Led a team of 3 supervisors and 40-60 guest advocates in a $73M+ operation-Instrumental in driving #4 top net promoter score in the district (88-90 stores) during Q4 peak week of Black Friday and Cyber Monday-Increased Starbucks' Customer Connection Score by 15% in one month's time (3rd in district) with a sales comp of 85%-Achieved results in a manner that set the foundation for long term, repeatable successes in a fast-paced, highly competitive retail environment-Generated a… Show more -Led a team of 3 supervisors and 40-60 guest advocates in a $73M+ operation-Instrumental in driving #4 top net promoter score in the district (88-90 stores) during Q4 peak week of Black Friday and Cyber Monday-Increased Starbucks' Customer Connection Score by 15% in one month's time (3rd in district) with a sales comp of 85%-Achieved results in a manner that set the foundation for long term, repeatable successes in a fast-paced, highly competitive retail environment-Generated a team culture of empowerment, authenticity, and ownership Show less

Big Sky, Montana, United States

-Selected to return to an enhanced role working directly with some of the highest profile members, maintaining unparalleled confidentiality-Greeted residents warmly and anticipated amenity and special requests with purpose and confidence, coordinated services with contractors-Provided an exclusive Montana experience with poise in a high pressure, time-sensitive environment

Big Sky, Montana

-Worked alongside property managers to prepare homes for resident arrival and departures by conducting detailed inspections and alerting senior staff members to any issues or concerns-Attentively observed budgeting meetings between the Residential Services Department and Property Owners Association

Oxford, Ohio

-Expedited new student acclamation to the rigor of university academics and social life via peer mentoring and providing supplemental instruction to leverage their Miami experience

Oxford, Ohio

-Chosen based on merit to aid Psychology Department faculty by evaluating homework assignments and moderating student-professor communication channels