Lauren Proctor Email & Phone Number

Littleton, CO, US

Longmont, Colorado, United States

- Built and led a high-performing sales team from 0, securing $600K of revenue in first 6 months of launch with 2 agents- Leveraged data for informed decision-making in critical areas such as sales forecasting, budgeting and personnel management- Built and oversaw customer service strategy, managing 160K-250K tickets/year by setting clear goals, creating.

- Formed strategic partnerships and connected with potential and existing clients to drive business development.- Worked closely with organizational leadership to guide operational strategy.- Collaborated with executives, fellow supervisors and team members to organize operations and achieve demanding schedule targets.

- Oversaw implementation lifecycle processes based on organizational needs, regulatory requirements and customer demand.- Collaborated with team to cultivate resources and reference material for technical installation, troubleshooting and maintenance.- Monitored contracts and service level agreements to identify potential risks and implement mitigation.

- Tracked project and team member performance closely to quickly intervene in mistakes or delays.- Sourced, vetted and managed vendors needed to accomplish project goals.- Documented processes and drafted SOPs to comply with regulations and company policies.

- Collaborated with client at project conception to guide and suggest innovative design and technologies.- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty, expanded client base and increased revenue.

Vancouver, BC

• Designed restaurant menus, editing copy and outlining branding that now runs consistentlyacross all marketing elements
• Undertook proofing for menus and tasting notes before working with printers to create theperfect piece for our establishment
• Designed & updated all aspects of restaurant website, utilizing Photoshop to edit myphotos, InDesign to set up the page layouts, & Dreamweaver to design the style sheets & body of site
• Opened restaurant ensuring a proactive setup so entire shift runs smoothly
• Closed restaurant, paying close attention to detail when closing all credit card & cash transactions

Burnaby, BC

• Western Canada’s largest independent magazine publisher and a leading-edge digital media organization Provided project management coordination and liaison with advertisers, sales/account representatives, graphic.
• Leveraged strong customer service, organizational, multi-tasking, and time management skills to help drive myriad advertising and publishing projects.
• Applied aesthetic sense, eye for design, and cognizance of target audience and demographics to develop content and design impactful advertisements.

• Interviewed co-workers about experiences on various jobs in order to write website copy and voice-over material for promotional videos of each project
• Edited project proposals and important emails ensuring quality assurance
• Took clear and detailed notes in meetings, typing up to 80 w.p.m.
• Attended and participated in meetings developing an understanding of typical industry workflows
• Utilized photoshop to in the creation of assets for various jobs

Vancouver, BC

• As front line contact with customers, maintain good knowledge of CLE’s products and courses and deliver this information in a friendly and appropriate way
• Handle company’s mail, including cheques, order forms and personal mail, process, organize and deliver to appropriate department
• Design and administer surveys to invite feedback of CLE’s courses in a timely and professional manner and calculate results to enhance CLE’s products
• Use the Microsoft Suite to design various items needed for each course (placards, itineraries, name cards etc) using an eye for detail to prevent mistakes and reprints

Vancouver, BC

• Manage the entire banquet staff to ensure they are up to date with details provided by the Catering Manager
• Assign tasks and sections to each team member for every event
• Maintain sufficient staff levels while keeping within labor budgets
• Resolve guests' complaints and maintain the authority to refuse alcoholic beverages to intoxicated customers
• Work with the kitchen staff to ensure they were informed of time delays and other important information
• Maintain constant contact with the host on-site to ensure that everything is run seamlessly

Bachelor'S Of Business Administration, Graphic Communications, 90%

Activities and Societies: Class RepresentativeWinner of four awards for academic achievement and the BCIT Foundation Scholarship Graduated.

Bachelor Of Arts (B.A.), English Literature

Activities and Societies: UBC REC- Nitobe Basketball League Coordinator• Obtained a bachelor’s degree in English Literature with an.