- Built and led a high-performing sales team from 0, securing $600K of revenue in first 6 months of launch with 2 agents- Leveraged data for informed decision-making in critical areas such as sales forecasting, budgeting and personnel management- Built and oversaw customer service strategy, managing 160K-250K tickets/year by setting clear goals, creating scalable processes, and providing ongoing training and development- Evaluated existing customer service platform to implement improvements and automations, enhancing the user experience resulting in a 25% increase in customer satisfaction- Provided strategy for customer art requests, ensuring attention to detail, efficiency and a “how can we” mentality, reducing refunds by 13%- Championed creative problem solving techniques within the team, encouraging innovative solutions to design challenges- Identified and nurtured growth potential in employees, leading to multiple promotions and a significant increase in employee retention by fostering skill development and providing tailored career advancement opportunities

- Formed strategic partnerships and connected with potential and existing clients to drive business development.- Worked closely with organizational leadership to guide operational strategy.- Collaborated with executives, fellow supervisors and team members to organize operations and achieve demanding schedule targets.

- Oversaw implementation lifecycle processes based on organizational needs, regulatory requirements and customer demand.- Collaborated with team to cultivate resources and reference material for technical installation, troubleshooting and maintenance.- Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs.- Extensive onboarding of SaaS application across national accounts.

- Tracked project and team member performance closely to quickly intervene in mistakes or delays.- Sourced, vetted and managed vendors needed to accomplish project goals.- Documented processes and drafted SOPs to comply with regulations and company policies.

- Collaborated with client at project conception to guide and suggest innovative design and technologies.- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty, expanded client base and increased revenue.

• Designed restaurant menus, editing copy and outlining branding that now runs consistentlyacross all marketing elements• Undertook proofing for menus and tasting notes before working with printers to create theperfect piece for our establishment• Designed & updated all aspects of restaurant website, utilizing Photoshop to edit myphotos, InDesign to set up the page layouts, & Dreamweaver to design the style sheets & body of site• Opened restaurant ensuring a proactive setup so entire shift runs smoothly• Closed restaurant, paying close attention to detail when closing all credit card & cash transactions

Western Canada’s largest independent magazine publisher and a leading-edge digital media organization Provided project management coordination and liaison with advertisers, sales/account representatives, graphic designers, and printers ensuring timely ad content review and submittal, as well as alignment with all customer parameters. • Leveraged strong customer service, organizational, multi-tasking, and time management skills to help drive myriad advertising and publishing projects. • Applied aesthetic sense, eye for design, and cognizance of target audience and demographics to develop content and design impactful advertisements.

• Interviewed co-workers about experiences on various jobs in order to write website copy and voice-over material for promotional videos of each project • Edited project proposals and important emails ensuring quality assurance • Took clear and detailed notes in meetings, typing up to 80 w.p.m. • Attended and participated in meetings developing an understanding of typical industry workflows• Utilized photoshop to in the creation of assets for various jobs

• As front line contact with customers, maintain good knowledge of CLE’s products and courses and deliver this information in a friendly and appropriate way• Handle company’s mail, including cheques, order forms and personal mail, process, organize and deliver to appropriate department• Design and administer surveys to invite feedback of CLE’s courses in a timely and professional manner and calculate results to enhance CLE’s products• Use the Microsoft Suite to design various items needed for each course (placards, itineraries, name cards etc) using an eye for detail to prevent mistakes and reprints

Manage the entire banquet staff to ensure they are up to date with details provided by the Catering Manager • Assign tasks and sections to each team member for every event • Maintain sufficient staff levels while keeping within labor budgets• Resolve guests' complaints and maintain the authority to refuse alcoholic beverages to intoxicated customers• Work with the kitchen staff to ensure they were informed of time delays and other important information• Maintain constant contact with the host on-site to ensure that everything is run seamlessly• Ensure to follow up with the Catering Manager concerning any details they need to know for billing and future events