Lauren Kay Email & Phone Number

Roseland, New Jersey, Us

Roseland, New Jersey, Us

Roseland, New Jersey, Us

Roseland, New Jersey, Us

- Identified and recommended business improvement opportunities within ADP's Small Business Services (SBS) organization - Created, executed and managed pre/post-implementation processes for streamlined efforts toward implemented changes to systems and controls - Assisted in spearheading POS integration opportunities through ongoing research, competitive analysis, and the strategic assessment of partnership prospects for the effective rollout of integrated partner solutions via the ADP Marketplace

Roseland, New Jersey, Us

- Designed and executed a research study to effectively replace an applicant tracking software partner and presented a tactical proposal to senior business leaders for go-forward action- Demonstrated leadership qualities through the management of partner relations while tracking and executing various work stream activities within cross-functional teams - Developed training materials and conducted training sessions while acting as a Subject Matter Expert for multiple products and platforms- Exhibited the aptitude to take on additional responsibilities while continuing to maintain strong attention to detail and accuracy through the ability to multi-task, prioritize workload, and meet time-sensitive deadlines

London, Gb

- Supported the creation of work orders based on service level agreements and monitored vendor project hours to accurately pay invoices via Markview and Oracle- Managed the integration of the Global Enhancements Process with the Technology Operations Pipeline to deliver a cohesive and transparent channel for submission, review, and approval of business and IT requests- Created project timelines and coordinated dependencies and interfaces between project functions - Ensured quality assurance and execution of workflow technology requests via Jira Kanban boards- Delivered continuous data maintenance activities to maintain operations and various initiatives - Ad-hoc reporting on statistical data related to enhancement requests for senior managers - Involved in brand engagement though the creation of a web page on company’s internal platform - Created and implemented process documentation and training materials to maximize efficiency and cohesiveness for existing business procedures- Developed a highly-organized record keeping database accessible to the entire department- Executed customer satisfaction surveys to align business needs and identify areas of improvement- Recommended continual improvement methods and implementation plans for management review - Utilized effective cross-team communication to strategically prioritize requirements and enhance decision making

London, Gb

- Performed as a lead analyst for the rollout of system applications within Pearson Education- Liaison between technology and business to document functional and customer requirements - Translated requirements into system requisites to provided solutions for business problems - Created user acceptance testing documentation and facilitated testing for customers’ final approval- Ensured customer satisfaction and supported the end-user experience- Created training documentation and released notification documents for multiple applications - Delivered live and on-line training sessions that enabled the use of WebEx and Captivate tools- Handled multiple tasks concurrently while working under deadlines and within collaborative teams

London, Gb

- Monitored invoice payments and worked with AP to process invoices toward a NJ State Grant- Content editor for the People Development Network that hosted telecourse training materials- Coordinated logistics for the online training classroom while organizing multiple vendor schedules and running evaluation reports- Assisted HR with tuition reimbursement, meeting coordination, & presentation preparation

Master Of Business Administration - Mba, Business Administration And Management, General

Psychology/Special Education, Elementary Education

High School Diploma, General Studies