- Identified and recommended business improvement opportunities within ADP's Small Business Services (SBS) organization - Created, executed and managed pre/post-implementation processes for streamlined efforts toward implemented changes to systems and controls - Assisted in spearheading POS integration opportunities through ongoing research, competitive analysis, and the strategic assessment of partnership prospects for the effective rollout of integrated partner solutions via the ADP Marketplace

- Designed and executed a research study to effectively replace an applicant tracking software partner and presented a tactical proposal to senior business leaders for go-forward action- Demonstrated leadership qualities through the management of partner relations while tracking and executing various work stream activities within cross-functional teams - Developed training materials and conducted training sessions while acting as a Subject Matter Expert for multiple products and platforms- Exhibited the aptitude to take on additional responsibilities while continuing to maintain strong attention to detail and accuracy through the ability to multi-task, prioritize workload, and meet time-sensitive deadlines

- Supported the creation of work orders based on service level agreements and monitored vendor project hours to accurately pay invoices via Markview and Oracle- Managed the integration of the Global Enhancements Process with the Technology Operations Pipeline to deliver a cohesive and transparent channel for submission, review, and approval of business and IT requests- Created project timelines and coordinated dependencies and interfaces between project functions - Ensured quality assurance and execution of workflow technology requests via Jira Kanban boards- Delivered continuous data maintenance activities to maintain operations and various initiatives - Ad-hoc reporting on statistical data related to enhancement requests for senior managers - Involved in brand engagement though the creation of a web page on company’s internal platform - Created and implemented process documentation and training materials to maximize efficiency and cohesiveness for existing business procedures- Developed a highly-organized record keeping database accessible to the entire department- Executed customer satisfaction surveys to align business needs and identify areas of improvement- Recommended continual improvement methods and implementation plans for management review - Utilized effective cross-team communication to strategically prioritize requirements and enhance decision making

- Performed as a lead analyst for the rollout of system applications within Pearson Education- Liaison between technology and business to document functional and customer requirements - Translated requirements into system requisites to provided solutions for business problems - Created user acceptance testing documentation and facilitated testing for customers’ final approval- Ensured customer satisfaction and supported the end-user experience- Created training documentation and released notification documents for multiple applications - Delivered live and on-line training sessions that enabled the use of WebEx and Captivate tools- Handled multiple tasks concurrently while working under deadlines and within collaborative teams

- Monitored invoice payments and worked with AP to process invoices toward a NJ State Grant- Content editor for the People Development Network that hosted telecourse training materials- Coordinated logistics for the online training classroom while organizing multiple vendor schedules and running evaluation reports- Assisted HR with tuition reimbursement, meeting coordination, & presentation preparation