Lauren Daniel Email & Phone Number

Rio Rancho, Nm, Us

Chicago, Illinois, United States

Illinois, United States

Greater Chicago Area

Ensuring client satisfaction through the accuracy, tracking, and implementation of client facing bundled software projects. Over 125 rooftops have been completed adhering to these established timelines. Multiple project streams are managed via project plans, milestones, across various internal work teams. Worked as part of East Region Team twice recognized, as Region of the Quarter. This role contracted with KForce Staffing.

Addison, Illinois, United States

Scheduled several Field Technical resources to provide on-going laptop upgrade/migrations for a multinational beverage company throughout several US states, and Canada. Provided assistance to Sr. Project Manager, with the documentation support of project phases, client reports, and weekly forecasts, to ensure completion of over 400 laptops.

Greater Chicago Area

Deployed at major US airline. Served as the single point of contact for project's 20 regional station managers during multi-phased IT infrastructure upgrade initiatives (Desktop & printer, VoIP Phones, Cisco Router Recall Projects). Handled all station concerns, escalated to multiple teams, tracked requests to support resolution/closure. Opened, led cutover and test calls for all production router replacements with network engineers, field services, and national operations center (NOC).Earned Valued Contractor Award.

Downers Grove, Il

Contracted via Digital Intelligence Systems (DYSIS) Supported Senior Project Manager with multi-faceted on-going project work streams. Technical Documentation of client training manual, and other deliverables as required.

Chicago, Il

Project Manager for MAC Services (Move/Add/Change)Single point of contact for all client escalation, inquiries, reviewed and tracked service orders, for required work via Engage G2Ensured daily team processes flowed smoothly i.e., ticket creation, material delivery, return merchandise authorization (RMA),certificates of insurance, technician schedules, on-site tech support team management, invoice / billing and performance metrics. Conduct site surveys, and field work as required.

Bank Of America - Chicago, Il

IT Security Business Analyst. Worked with Change Management team on Mainframe and AS400 automation intiatives. Project Manager for team relocation and associated IT technology to new building location without disruption to business. Role changed to Client Management Team, to support (ARM) Access Request Management interface via hotline and email support. Application provisioning, password resets, and production related form configurations are required.Earned Valued Contractor Award

Bloomingdale, Il

Assisted and supported Project Managers with the adherence and documentation of process, return merchandise authorizations (RMA forms) and document management tracking for a new Point of Sale (POS) deployment.Scheduled field technicians and sub contract vendor/partners technical resources around the US to remediate stores post installation. (Over 4900 stores)Coordinated the return to stores at a specific date and time to install equipment and bring store up to technical standards as determined by (client) protocols.Ensured all equipment/parts arrival, and tracked all paperwork required to invoice store.Authorized payment schedules of vendor/partners and field technicians. Responsible for all schedule changes/updates/cancellations and tracking of equipment deliveries across the US.Developed and managed daily reports to ensure and track POS technician’s installation/remediation work as required, their arrival date/times were met, and ensured all paperwork has been received from those visits.Tracked and managed all actions and decisions made to ensure exceptional customer service to client.Earned Valued Employee nomination Award.

Assigned to Northern Trust Bank as Data Analyst Consultant. Worked with identity management/Global Access Control team to ensure partners and clients were set up, modified as needed, on all applications and platforms.

Led a team of 4 that trained and promoted company-wide corporate security awareness initiatives. Approved, reviewed and delegated corporate communications that was shared and disseminated to employees. Conducted presentations to various internal groups regarding security responsibilities.

Successfully completed and earned certification through ITIL Foundation. Participated with integration project during two corporate mergers with New Mexico and Texas divisions. Worked with staff of 12 leaders to acclimate retained workers to Chicago systems. Traveled extensively and conducted business from other business units to deliver a seamless conversion of users from one network platform to another; Transferred IT user data from the incumbent network to the new network with no downtime and no negative impact to either system.Established and steered aggressive objectives of fulfilling technical requirements of each phase of user conversions which consisted of 400 users; collaborated with DBA's to provision users for network usage.Ascertained and assigned appropriate security clearance settings. Trained staff to be multi-functional on computer system; Developed metrics on user performances, created process forms that tracked logs, revealed gaps and results.Earned project award with: TIDE-Technical, Infrastructure, Development, Expansion team.

Worked with Specialty Team to cut, label, price, present & display cheese and other gourmet items. Later moved to the Front End team to provide Customer Service, via phone and in person interactions. Fabulous team atmosphere!

Learned and became acclimated to new systems in the Novell network and the mainframe environment. Provided 1st and 2nd level user support to the help desk. Interacted with SME's to learn processes, network activities and responsibilities.Provided technical support and problem resolution to end users.Created and disseminated documentation of common problems and resolutions.Created user routing and group memberships to user distribution lists.

Bachelor Of Arts, Sociology

As, Medical Assistant

Graduate Program, Sociology