Lauren Stevens Email & Phone Number

San Francisco Bay Area

San Francisco Bay Area

-Create seamless on-boarding of partner’s book of business (up to $5 million in ARR per partner) to proprietary operations platform by ensuring cross-functional coordination between departments (Sales, Product, Legal, and HR)-Driver of success and change-management for partner business and staff-Solutions-oriented approach to project headwinds, contract.

San Francisco Bay Area

• Daily complex problem-solving that often involves cross-functional coordination amongst other teams such as Care Pro HR, Client Management and Growth Operations teams
• Supervise care delivery to ensure client and caregiver satisfaction
• Beginning-to-end ownership of scalable projects designed to improve the functioning of Frontline Operations
• Clear yet empathetic communication of policy to external stakeholders: partners, clients, caregivers and families.
• Responsible for the performance management of caregivers and internal Associates on the Frontline
• Project Management: Solutions-oriented mindset when met with complex issues that involve multiple stakeholders

Phoenix, Arizona Area

-Key team member in success of $3m implementation -Temporary relocation for 2.5 months on assignment to assist our largest Partner in the AZ Market: Cypress Home Care Solutions.-Managed scheduling and internal Cypress operations during transition to the Honor Care Network-Liaised with internal Honor staff regarding compliance needs for implementation.

San Francisco Bay Area

-Staffed open visits with urgency and attention to detail -Triaged both Client and Care Professional phone calls, including escalations -Cross-functional coordination to drive visits to a successful outcome -Comfort within and ability to navigate ambiguous situations -Managed communications with Care Professionals and Clients via text and e-mail.

Greater Seattle Area

• Maximized the account options and variations available to clients
• Provided efficient upgrades to current operating system available to clients
• Recruited and maintained new client accounts,
• Managed data input
• Liaised with the relevant medical departments
• Client pool included both private-practice and public healthcare networks with vertically integrated facilities in multiple locations.

Puyallup, WA

• Awarded yearly bonuses during employment for outstanding work measured by completed caseloads and client satisfaction scores
• Supervised two employees in similar role
• Submitted medical records/billing/employment request letters to various facilities pursuant to patient authorizations
• Verified each incoming document to ensure that it met the clients' requirement(s) for each specific legal proceeding and was HIPAA-compliant
• Required extreme attention to detail and the ability to multi-task
• HIPAA-Certified during employment

Tacoma, WA

• Thoughtfully created health assessment surveys for surrounding communities
• Engaged internal health department employees from various teams to assess their own well-being and workplace well-being,
• Identified pertinent community-resilience variables to further department readiness and response to a catastrophic emergency
• Diligently navigated the functionalities of varying government entities to improve the health outcomes for disadvantaged communities

Master Of Business Administration - Mba, Health/Health Care Administration/Management

Professional MBA with a focus on healthcare administration, project management and policy implementation.

Bachelor Of Arts - Ba, Political Science And Government

Activities and Societies: Kappa Kappa Gamma - Women's Fraternity - Finance Chair