Lauren Milstid, M.S. Email & Phone Number

• Highlights:
• Coached dozens of learning designers in their quest to grow professionally, navigate roadblocks,and maintain a work/life balance.
• Managed ICs and people managers and supported their performance and development by setting goals, conducting performance evaluations, creating development plans, and providing feedback.
• Hosted empathy mapping sessions to help the technology team understand their audience. Result: captured multiple personas.
• Built roadmap for course maintenance strategy, hired maintenance contractors, and began execution. Result: uncovered data to use during intake to inform prioritization, archived ~100 courses, updated hundreds of LMS.
• Improved business efficiency by creating reports and dashboards to track maintenance requests and enhanced the operations of a learning design Kanban team (consisting of 30 designers).

• Highlights:
• Manually reviewed 400 samples of learner responses, identified common themes, and flagged them by positive and negative sentiment. This sparked a new model for the tech and product team to use artificial intelligence.
• Implemented automated ticketing system for designers to track cases and lead time while gradingtheir learners’ assignments. This decreased bottlenecks by increasing graders from 2 people to a pool of 30 on rotation.
• Launched a Learning Tech Committee (made up of 6 subcommittees), to join tech experts from multiple teams and orgs to problem-solve, inspire, and co-create solutions for their learners.
• Built an interactive skills matrix for designers to: 1- review competencies and behaviors2- self assess and plot their skill level for each competency3- reflect on why they assessed themselves as such4- capture their.

• Highlights:
• Streamlined a self-paced onboarding experience for Trailhead writers and editors by developing a wiki site, using Confluence.
• Wrote and built a hands-on module for Trailhead. The module was for a tool that uses artificial intelligence to improve the customer service experience. (Trailhead is Salesforce’s learning platform.)

Partnered with Salesforce product experts to build instructor-led training courses to enable customers to become product certified, specifically the Salesforce Administrator and Field Service Lighting certificates.

• Built eLearning solutions, ensured learning content adhered to standards and met technical requirements, and collected and published quality metric data for eLearning projects.
• Applied the Successive Approximation Model (SAM) and Savvy Start concepts while designing and developing learning experiences.

St. Petersburg, FL

Developed dozens of eLearning modules and managed quality assurance.

St. Petersburg, FL

Initiated new eLearning material and/or modified existing materials to develop curriculum.

Greater Philadelphia Area

• Project Manager for Instructional Technology mini site
• Researched Serious Games and their place in corporate e-Learning
• Researched educational presence in Second Life
• Updated Instructional Technology Blackboard site and Adobe Connect groups and users

Clearwater, FL

• Program host for city’s T.V. station
• Strategic planning and management of Internet/Intranet-based Public Information Management System: helped create, test, and implement citywide system
• Planned, developed and implemented public relations and marketing programs/projects
• Coordinated and attended meetings with officials, boards, and the public; wrote press releases and news articles; media relations contact; marketing plan for library system: strategic planning with senior management.

St. Petersburg, FL

• Designer, writer, and editor for marketing collateral, exhibitions, and fundraising events
• Media buyer
• Event coordinator
• Media relations contact
• Senior photographer
• Archived photos and tracked demographics

Assisted Graphic Communications, Public Relations/Marketing, and Television Departments

Certificate, Lean Six Sigma

Courses: Green Belt, Lean Six Sigma, Data Visualization (Tableau & Qlik)

Certificate, Psychology Of Leadership

Courses: Interpreting the Behaviors of Others, Identifying and Managing Emotions, Designing an Effective Team Structure, The Psychology of.

M.S., Educational/Instructional Technology

Thesis: Learning via Games and Simulations Epsilon Pi Tau Member

Bachelor Of Arts - Ba, Communication

Minor in Sociology Study Abroad: [Communication in Ireland and the Press]